Customer Service Representative (Casual)

Collège Boréal; Gore Bay; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company is seeking a Casual Customer Service Representative in Gore Bay. The successful candidate will engage with customers, maintain product knowledge, and ensure a high level of customer service. With flexible hours depending on store needs, this role offers a great opportunity to work in a team-oriented environment during peak business periods.

Qualifications

• Must be at least 18 years old and eligible to work in Canada.
• Must submit to a Criminal Background Check.

Responsibilities

• Engage with customers and share product knowledge.
• Assist with inventory handling and store maintenance.
• Process customer transactions efficiently.

Skills

Interpersonal skills

Customer service

Communication skills

Job description

Customer Service Representative (Casual) – Gore Bay

JR00000024521

Location Address:

1 Dawson Street, Gore Bay

Salary / Pay: $20.36/hour

Job Posting Description:

Do you have a charismatic personality, and love engaging with people, both customers and colleagues?

If this sounds familiar, then we’d love to have you on our team!A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

As a Customer Service Representative, your role will include:

Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor.
Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives.
Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards.
Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression.

But let’s talk about YOU:

You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer.
You must be eligible to work in Canada, and be a minimum of 18 years of age.
You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice).

What you need to know…

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability.
Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required.
You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice.
You will wear a light grey shirt, black pants and black shoes for the duration of your shift
This job is part of a union, requiring payment of union dues which is currently 1.35% of your gross earnings.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Actfor the sole purpose of processing your job application. When you click “Easy Apply” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you wish to submit an application without sharing your information with LinkedIn, please visit the LCBO Careers website. If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

Job Posting End Date:

July 30, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.