Customer Service Representative *Brand New Facility*

Join the ride!

Position: Customer Service Representative
Location: Maple Ridge
Classification: Full Time
Salary Range: $20 - $25 hourly

Part of a bigger team.

AutoCanada Collision Centres is thrilled to open the doors of our first Lower Mainland location – the cutting-edge Ridge Meadows Collision Centre! This brand-new, 25,000 square-foot facility is packed with the latest technology and equipment, setting the stage for exceptional repairs and top-tier customer service.

Located in Maple Ridge, and supported by three of the area's leading dealerships—Maple Ridge GM, Maple Ridge Chrysler, and Maple Ridge VW—our collision centre is ready to make a big impact on the community. We're looking for passionate, skilled professionals to join our dynamic team and help us deliver the highest quality collision repairs in the region.

Your area of focus.

In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their repair experience. Your primary responsibility will be to ensure a smooth and positive interaction for customers as they navigate the collision repair process.

What drives your day-to-day?

• Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with accounts receivable
• Assist with in-person customer service as well as office work

What are the must-haves…

• High School Diploma
• Experience in customer service or sales, preferably in the automotive industry
• Knowledge of Body Shop Connect, Repair Centre, Mitchel Connect, or Progi would be an asset
• Experience with Excel
• Strong organizational and time management skills
• Must possess a valid driver’s licence and a safe driving history
• Excellent verbal and written communication skills

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.