Customer Service Representative - Bilingual in French

Cintas; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Cintas is seeking a Customer Service Representative in Toronto to deliver exceptional service to our customers. The role involves managing customer calls, handling account issues, processing orders, and providing timely resolutions. Ideal candidates will have a strong background in customer service and bilingual capabilities to support our diverse clientele.

Benefits

Extended health care coverage at no cost to employee-partners

Competitive Pay

Registered Retirement Savings Plan (RRSP)

Paid Vacation and Holidays

Skills Development and Training Opportunities

Qualifications

• 1+ years of customer service experience required.
• Experience with business-to-business account support preferred.
• Proficiency with Microsoft Office and bilingual skills is an advantage.

Responsibilities

• Answer customer calls and provide quick issue resolution.
• Process new accounts and orders, assist in account reconciliation.
• Make outbound calls to gather information and follow up.

Skills

Customer Service

Bilingual (French and English)

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Requisition Number: 200574

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to follow up to resolve customer issues; and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
• Bilingual in French and English

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel, and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.

Additionally, our employee-partners enjoy:

• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems, and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by law.

Job Details

• Job Category: Service
• Organization: Rental
• Employee Status: Regular
• Schedule: Full Time
• Shift: 1st Shift