Customer Service Representative (Bilingual): Acushnet Canada Inc.

PGA of Canada; East Gwillimbury; On-site; CAD 45,000 - 52,000; Full time

Job summary

A leading company in the golf industry is looking for a Bilingual Customer Service Representative at their East Gwillimbury location. This full-time position involves handling customer inquiries, administering sales programs, and assisting in team training. Candidates should be fluent in both French and English and possess strong interpersonal skills.

Benefits

Extended Health Benefits

RRSP Program

Qualifications

• Minimum one year of customer service experience.
• Fluent bilingualism in French and English.
• Proficiency with a PC required.

Responsibilities

• Assist customers by entering/editing orders and advising on sales programs.
• Analyze inquiries and formulate plans to resolve them in a timely manner.
• Assist in training and development of new team members.

Skills

Interpersonal skills

Communication skills

Bilingualism (French and English)

Analytical skills

Education

University degree or college diploma in a related field

Tools

Microsoft Office

SAP

Job description

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Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.

Location 500 Harry Walker Parkway North, East Gwillimbury, ON Posted 2025-06-03 Deadline 2025-06-17 Job Summary

Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.

Responsibilities

• Assist customers and sales representatives by entering/editing orders and advising on sales programs.
• Administer sales programs by consistently applying proper terms to each order.
• Answer customer/consumer inquiries about product and availability.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training and development of new members of the customer service team.
• Attend meetings with customer service team to discuss departmental initiatives and activities.
• Assist with the monitoring of phone coverage.
  
  

Qualifications

• Fluent bilingualism in French and English
• University degree or college diploma in a related field, or equivalent experience.
• Minimum one year of customer service experience.
• Excellent interpersonal and communication skills.
• Must be able to sit for long periods and use a telephone.
• Proficiency with a PC required; Microsoft Office experience an asset.
• Experience using SAP an asset.
• Golf industry knowledge and experience an asset.
  
  

Compensation Starting salary $45,000 to $52,000 depending on experience Benefits/Perks Extended Health Benefits, RRSP Program Employment Duration Full-time Contact Information

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Interested applicants are asked to send a cover letter and resume to [e-mail]. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.