Customer Service Representative - Aviva AutoCare Centre

Aviva Canada; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Medical and dental benefits

Annual bonus eligibility

RRSP participation

Vacation package

Career development opportunities

Education support

Uniforms provided

On-site showers and break room

Job summary

Aviva Canada, operating the Aviva AutoCare Centre, is seeking a Customer Service Representative for our Mississauga collision repair facility. You will be the face of the shop, delivering exceptional service while coordinating repairs, parts, and transportation to ensure vehicles are collected, repaired, and returned on time.

You will engage with customers, uphold brand integrity, and contribute to a seamless customer experience in a fast-paced environment.

Qualifications

• Post-secondary education required.
• Valid driver’s license required.
• Experience in collision repair industry preferred.
• Knowledge of collision repair insurance principles is an asset.
• Proficiency with body shop management systems; Body Shop Connect preferred.

Responsibilities

• Drive high customer satisfaction by prioritizing duties and coordinating with site leaders.
• Provide repair updates to customers via face-to-face, email, phone, or text.
• Collect excess payments in a timely and accurate manner.
• Resolve customer queries professionally with a customer-first approach.
• Commit to continuous improvement within the operation.
• Safely handle customer vehicles, including pickup, transport to fulfillment centre, and return.
• Make decisions that positively impact the site and customers and raise issues when needed.
• Promote Aviva AutoCare Centre values and goals.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Organizational skills

Adaptability

Team collaboration

Education

Post-secondary education

Tools

Body Shop Connect

Job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

• Be part of a visionary team challenging traditional ways of working
• Work in a brand new facility equipped with state-of-the-art tools and technology
• Enjoy a healthier, more comfortable work environment with modern amenities
• Help shape the autobody shop of the future

We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles, and those of Aviva. You will be a supportive and active team member in carrying out all duties in the areas of customer service, parts, planning transportation and driving. The Customer Service Representative will ensure vehicles are collected, repaired and returned to customers within expected time standards.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management—including customer insight & brand integrity—you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do

• Take initiative and prioritize duties as agreed with site leaders to drive high levels of customer satisfaction at all times
• Provide customer repair updates using the agreed method with the customer, i.e. Face to face, email, phone, text, etc.
• Collect excess payments in a timely and accurate manner
• Resolve customer queries with professionalism and a customer-first approach
• Commit to an environment of continuous improvement
• Responsible for safe and courteous handling of customer vehicles, including picking up a customer's car from a designated location, driving it to the fulfilment centre, and returning it to the customer’s agreed location.
• Make decisions that positively impact the site and the customer, and elevate issues where appropriate
• Promote Aviva AutoCare Centre values and goals

What You’ll Bring

• Post-secondary education
• Valid driver’s license
• Experience in working within the collision repair industry
• Knowledge of collision repair industry and insurance principles are considered an asset
• Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures
• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies
• Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
• Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
• Proven ability to multi-task effectively in a fast-paced environment
• Exceptional communication and conflict resolution skills
• Outstanding customer service abilities
• Ability to be detail oriented showing exceptional quality control
• Proven ability to take direction and perform well under pressure

What You’ll Get

• The salary band for this position ranges from $60,000 to $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Medical and dental benefits
• Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
• Various retirement savings options including participation in optional group RRSP
• Competitive vacation package
• We offer exceptional career development opportunities
• We’ll support your professional development education
• Uniforms will be provided based on your role
• Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.