Customer Service Representative, Agriscience

The Warrington Group; Halifax; On-site; CAD 50,000 - 60,000; Full time

Job summary

A growing agritech company in Halifax is seeking a Customer Service Representative to enhance customer satisfaction and manage sales processes. The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and be detail-oriented. This role offers a competitive salary, medical coverage, and opportunities for career growth in an innovative environment.

Benefits

$50,000-$60,000 base salary

100% medical coverage

3 weeks vacation

Employee Stock Option Program

Qualifications

• Minimum of 2 years of customer service experience with strong client relationships.
• Highly efficient, organized, and goal-oriented.
• Stellar written and verbal communication abilities.

Responsibilities

• Handle customer queries and concerns ensuring prompt responses.
• Process sales orders while managing accurate sales data.
• Track and improve customer satisfaction metrics.

Skills

Customer relationship management

Communication skills

Data management

Problem solving

Tools

CRM systems

Job description

Overview

On behalf of our client, Oberland Agriscience Inc., we are looking for a Customer Service Representative to join their growing team in Halifax.

About Our Client

Oberland Agriscience Inc. is a purpose-driven, sustainable agritech company located in Halifax, NS. As leaders in the circular economy movement, they operate a state-of-the-art black soldier fly larvae (BSFL) farm that upcycles food waste into nutrient-rich, low-environmental impact products. With a zero-waste facility + a high-performing team, they’re innovating how local food producers turn organic by-products into valuable protein + fertilizer products. Oberland\'s culture is deeply rooted in sustainability, innovation, + regional impact, offering employees a chance to be part of something meaningful + environmentally transformative.

The Opportunity

As a dedicated Customer Service Representative, reporting to the VP of Sales, you will be the frontline connection between Oberland + its customers ~ delivering a best-in-class experience at every touchpoint. You’ll play a key role in driving customer satisfaction, while supporting operational + administrative functions within the sales cycle. If you thrive in a purpose-driven, growth-focused environment, this could be the ideal opportunity to build your career in an emerging sector.

The Ideal Candidate

You are a people-first professional with a dedication to building trust-based relationships + delivering exceptional service. You are detail-oriented, extremely organized, +proactive in managing both data + customer workflows. With a knack for understanding technical product information, you’re able to problem-solve + collaborate across multiple departments to ensure customer success. Bonus if you’ve ever built or managed a customer satisfaction program from scratch.

Responsibilities

• Efficiently handle customer queries + concerns, ensuring prompt + high-quality responses in line with Oberland’s standards for excellence.
• Collect + process sales orders while managing accurate sales data.
• Track + improve customer satisfaction metrics + provide valuable feedback to marketing.
• Liaise with cross-functional departments to ensure timely sample deliveries + order fulfillment.
• Maintain accurate + up-to-date customer data in CRM, while recommending improvements for efficiency.
• Coordinate fulfillment of customer samples for the sales team.
• Act as a brand ambassador + bridge between the customer + Oberland.
• Lead with Oberland’s values in internal + external interactions.

Requirements

• Minimum of 2 years of customer service experience, with a proven ability to build strong client relationships.
• Highly efficient, organized, + goal-oriented.
• Stellar written + verbal communication abilities.
• Excellent data management skills.
• Proficiency in managing customer satisfaction initiatives.
• Ability to quickly grasp technical product details to support troubleshooting.
• Experience using CRM systems, with a continuous improvement mindset.

Benefits

• $50,000-$60,000 base salary, depending on experience, plus incentive program.
• 100% medical coverage.
• 3 weeks vacation.
• Employee Stock Option Program after 1 year of continuous employment.
• Monday to Friday, 9am-5pm (37.5 hour work week)
• Onsite position in Ragged Lake Business Park, Halifax, NS.

We thank all candidates for their interest, however, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

The Warrington Group focuses on recruitment done right!

We believe on building sustainable relationships with both our valued clients + career focused candidates. Through our collaboration + innovative recruitment solutions, we approach the hiring process with enthusiasm, authenticity + transparency.

If you would like to send your resume for potential opportunities, you may do so via email ~ [e-mail].