Customer Service Representative – Summer

Collège Boréal; Gore Bay, Assiginack Township, Northeastern Manitoulin and the Islands; On-site; CAD 30,000 - 60,000; Full time

Job summary

The LCBO is hiring Seasonal Customer Service Representatives in Gore Bay for the summer. Candidates will serve customers, manage inventory, and engage in promotional campaigns. This role requires strong interpersonal skills, eligibility to work in Canada, and a commitment to providing excellent customer service. Online training on products is offered and flexible shifts will be available.

Benefits

Online learning opportunities

Future employment opportunities

Employee Family and Assistance Program

Discounted services and products

Qualifications

• Must be eligible to work in Canada with valid documentation.
• Minimum 18 years of age required.
• Willing to undergo a Criminal Background Check.

Responsibilities

• Serve customers using POS/Cash system promptly and courteously.
• Engage in Customer Experience and Postal Code Survey campaigns.
• Receive inventory and ensure the store is organized and safe.

Skills

Interpersonal skills

Customer service skills

Bilingualism (English and French)

Job description

The LCBO is looking for Seasonal Customer Service Representatives, for the summer only.

Locations:

• Little Current – JR 00000023724
• Gore Bay – JR 00000023723
• Manitowaning – JR 00000023789

Job Posting Description:

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging individuals who are passionate about delivering an extraordinary customer experience at our retail locations throughout Ontario. The roles are from May 5th to September 1, 2025. Bring your outgoing personality and excellent customer service skills to build memorable impressions with our customers.

As an LCBO Customer Service Representative, you’ll have opportunities to learn about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly.
• Participate in donation requests as part of our Spirit of Sustainability campaign.
• Engage in Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products, and ensure the store is clean, organized, and safe (including spill and broken bottle cleanup).
• Perform physical duties involving lifting cases up to 40 lbs./18 kg and standing for extended periods.

About You:

• Excellent interpersonal and engagement skills.
• Must be eligible to work in Canada (valid SIN, Student or Work Permit).
• Minimum 18 years of age.
• Bilingualism (English and French) is a plus.
• Willing to undergo a Criminal Background Check at your own expense prior to employment.

Required Availability:

• Fridays (5:00 p.m. – Close)
• Saturdays and Sundays (available all day for 4–8 hour shifts)

Long Weekends:

• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day

Additional Availability:

Opportunities for additional weekday shifts (Monday – Thursday) based on store needs. Schedules are posted two weeks in advance, with occasional short-notice shifts.

Why Join the LCBO?

• Online learning to support your growth.
• Future employment opportunities for eligible employees.
• Employee Family and Assistance Program (TELUS Health).
• Discounted services, products, and tickets to events (WorkPerks).
• Contribute to communities across Ontario through your work.

We foster an inclusive environment where everyone feels valued and respected. The LCBO is an equal opportunity employer committed to providing employment accommodations as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation during the interview process.

Only shortlisted applicants will be contacted. We appreciate your interest in this opportunity.

Union / Non-Union: Union