Customer Service Representative - 3PL

MWI Animal Health; Canada; A distancia; CAD 42.000 - 65.000; Jornada completa

Descripción de la vacante

AmerisourceBergen is seeking a Customer Service Representative - 3PL to support patient and provider services in Canada. You will handle inbound calls, process client and pharmacy orders, and maintain data accuracy in ERP systems while adhering to established procedures.

The role emphasizes timely order processing, carrier coordination, and cross-functional communication to ensure service continuity. The ideal candidate has 0-2 years in customer service, strong English communication, and the

Formación

• Post-secondary education or equivalent in a related discipline.
• 0-2 years' experience in a customer service role.
• Strong communication and problem-solving skills.

Responsabilidades

• Take incoming calls and complete client and pharmacy orders with courtesy.
• Process orders via fax, e-mail and phone and provide confirmations.
• Process pick tickets through the ERP System and coordinate with carriers for timely delivery.
• Communicate with internal and external customers on order status and issues.
• Maintain accurate backorder information and customer files.
• Suggest process improvements to supervisors to improve service.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Self-motivated

MS Office

Order entry

Problem solving

English proficiency

Educación

Post-secondary education

Herramientas

ERP System

Microsoft Office

Descripción del empleo

## Customer Service Representative - 3PLPostuler: Remote, ON: Temps Plein: Publié aujourd'hui: R2617645**À propos de Cencora**Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui!# ****Ce que vous ferez****This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Supports supply chain planning and operations activities by performing routine assignments, order entry, customer follow-ups, maintaining data accuracy, and following established processes. Coordinates updates to planning records, operational trackers, and standard reports to support day-to-day execution. Resolves routine issues within defined guidelines and escalates more complex exceptions for review. Contributes to process consistency and service continuity by completing assigned work with accuracy and timeliness.**Responsibilities:** * The Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism.* Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested* Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery* Communicate with multiple external and internal customers* Adhere to all procedures and work instructions in performing the job* Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, shipment discrepancies, returns processing, credits, debits, etc.* Maintain accurate information regarding backorders* Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.* Responsible for customer account setup and customer file maintenance* Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations. **Education:** * Post-secondary education or equivalent in a related discipline;* 0-2 years' experience in a customer service role **Skills and Knowledge:** * Strong work ethic, sense of responsibility, high level of attention to detail;* Proactive customer focus;* Ability to work in a team and independently as well as with minimal supervision;* Ability to multi-task in a fast-paced environment;* Self-starter, efficient, organized;* Capable of consistently producing high-quality work under pressure and in a timely fashion.* Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer).* Strong proficiency in order entry systems;* Excellent problem-solving ability* Mandatory ability to communicate clearly in English required**Ce qu’AmerisourceBergen offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein**Égalité d’accès à l’emploi**AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.# **Politique sur l’accessibilité***AmerisourceBergen a adopté des pratiques d’emploi justes et accessibles.* Sur demande, AmerisourceBergen offrira des mesures d’adaptation aux personnes handicapées durant les processus de recrutement, d’évaluation et d’embauche et tout au long de leur emploi.This posting is intended to fill an existing vacancy for our Customer Service Representative - 3PL role.