Customer Service Representative 2

Ministry of Public and Business Service Delivery and Procurement

Employment Type

Contract Full Time

Category

Customer Service

Location

Kingston, ON
Oshawa, ON

Closing Date

May 5, 2025

Organization: Ministry of Public and Business Service Delivery and Procurement

City: Kingston, Oshawa, Toronto

Language of Position(s): Both English and bilingual

Job Term: 26 Temporary assignments/contracts up to 12 months with possibility of extension

Job Code: 95423 – Customer Service Rep 2

A little empathy goes a long way—we start with how may I help you?

We offer a training program to ensure you are successful in the role.

Providing support to the Social Assistance Support Line, you will:

1. Answer calls and provide accurate information to clients.
2. Assist with completing applications and understanding services.
3. Document call details and update client records accurately.
4. Collaborate with team members to resolve issues efficiently.
5. Stay current on policies and procedures.

What you bring to the team

We believe exceptional phone service must have:

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
• Thinking skills to probe for information, assess situations, and take appropriate actions.
• Patience and empathy to assist sensitive client situations professionally every time.
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Effective communication to explain guidelines and procedures clearly and meet each customer needs.
• Team collaboration to work well with colleagues in a team environment.
• Bilingual vacancies require oral French language skills at the advanced level and your proficiency level will be confirmed before hire.

These positions offer:

• Options for group health, dental, life and disability benefits.
• A professional work culture.
• A career that can grow across ministries and job functions.
• Many employee networks offering support for and education about underrepresented groups.
• An Employee and Family Assistance Program, which provides confidential counseling services.

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• 1 Bilingual English/French Temporary, duration up to 12 months, 1055 Princess St, Kingston, East Region, Criminal Record Check.
• 2 Bilingual English/French Temporary, duration up to 12 months, 33 King St W, Oshawa, Central Region, Criminal Record Check.
• 8 English Temporary, duration up to 12 months, 33 King St W, Oshawa, Central Region, Criminal Record Check.
• 5 English Temporary, duration up to 12 months, 1055 Princess St, Kingston, East Region, Criminal Record Check.
• 10 English Temporary, duration up to 12 months, 5775 Yonge St, Toronto, Toronto Region, Criminal Record Check.

About security checks:

A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities. If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR – 2T) level. Starting salary for the CSR – 2T level: $27.02 per hour.

How to apply:

• You must apply online by visiting ontario.ca/careers. You must enter the job id number 229114 in the Job ID search field to locate the job ad.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please contact us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

Remember:

The deadline to apply is Monday, May 5, 2025 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening, or an interview will be contacted.