Customer Service Representative - 12 Month Contract

Waste Connections of Canada; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Waste Connections of Canada as a customer service representative, where you'll manage customer calls and provide vital information on waste management services. This 12-month contract role offers competitive hourly wages and a supportive work environment focused on community impact and employee wellbeing.

Benefits

Employee Assistance Program

Scholarship Opportunities for kids

Employee Stock Purchase Plan

Qualifications

• 2 years of high-volume Customer Service experience.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office Suite.

Responsibilities

• Handle incoming customer calls and inquiries professionally.
• Provide accurate information about services and pricing.
• Document customer interactions and maintain records.

Skills

Communication skills

Problem solving

Critical thinking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.

As a customer service representative with us the minimum responsibilities are:

• Professionally handle incoming customer calls, emails, and inquiries.
• Provide accurate information about our waste management services, pricing, and scheduling.
• Address customer concerns, resolve issues, and ensure customer satisfaction in one call whenever possible.
• Document and maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure efficient and effective service delivery.
• Strive to exceed customer expectations and contribute to a positive team environment.
• Processing customer orders for new service, discontinuance, or changes in service.
• Accept payments from customers, researching customer billing inquiries and updating customer account information.
• Assisting with dispatching duties when needed
  
  

What We Need From You

• 2 years of high-volume Customer Service experience
• Experience with Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Excellent critical thinking and problem solving skills
  
  

What You’ll Get From Us

• A 12-month contract role located: 4695 Wellington Rd S, London, ON N6E 0A6
• Consistent hours: Monday to Friday, 8:30am to 5:00pm
• Competitive Wages: $26-28/ hour
• Possibility of contract extension based on business needs
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
  
  

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.