Customer Service Representative (12 Month Contract)

Intercity Packers Meat & Seafood; Edmonton; On-site; CAD 47,000 - 55,000; Full time

Job summary

Intercity Packers, a leading meat and seafood distribution company, is looking for a Customer Service Representative to join their Edmonton team. This role involves addressing customer inquiries, managing orders, and ensuring a high-quality service experience. The position offers a full-time schedule, competitive salary, and comprehensive benefits including health coverage and an RRSP Matching Program.

Benefits

Comprehensive health and dental benefits

Registered Retirement Savings Plan (RRSP) Matching Program

Annual Profit Sharing Bonus

Employee Family Assistance Program

Opportunities for career advancement

Employee Recognition Programs

Company-sponsored events

Training opportunities

Annual Safety Boot Allowance Program

Special employee discounts on meat and seafood products

Qualifications

• Minimum of one (1) year of customer service experience required.
• Ability to multitask and manage time effectively is essential.
• Strong communication and team-oriented skills are needed.

Responsibilities

• Liaise with customers, providing product information and resolving issues.
• Take orders via phone, fax, and email while adhering to safety practices.
• Ensure compliance with company policies and detailed data input.

Skills

Fluent in English

Customer orientation

Time Management

Attention to Detail

Team-player

Phone contact handling

Active listening

Education

High School Diploma

Job description

Intercity Packers Ltd.

Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team to get things done right. Does this sound like you? See our job opening below.

Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the Gordon Food Service (GFS) Canada group of companies, which has been recognized by Forbes magazine to be among Canada’s Best Employers in 2023.

Customer Service Representative

Schedule: Monday to Friday (8am-4:30pm)

Contract: 12 Months

Salary: From $47,000 per year

Position Overview :
The Customer Service Representative acts as a liaison, providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Roles and Responsibilities:

• Adheres to safe work practices.

• Order take (received orders by phone, fax, email) on a form

• Read, understand, and comply with all Company policies and procedures

• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.

• Attention to Detail- Inputting data correct in our inventory system.

• Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.

• Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Perform any other duties as required.

Skills and Qualifications:

• High School Diploma

• Fluent in English (Written and Verbal Communication)

• Minimum of one (1) year of customer service experience

• Ability to multitask, prioritize and manage time effectively.

• Customer orientation and ability to adapt/respond to different types of characters.

• Strong phone contact handling skills and active listening.

• Team-player as well as can work on their own.

Intercity Packers offers a range of benefits, including:

• Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)

• Registered Retirement Savings Plan (RRSP) Matching Program

• Annual Profit Sharing Bonus

• Employee Family Assistance Program

• Opportunities for career advancement

• Employee Recognition Programs

• Company-sponsored events (Family Picnic, Staff Celebration, BBQs)

• Training opportunities

• Annual Safety Boot Allowance Program

• Full-time hours

• A team-oriented work environment

• Special employee discounts on meat and seafood products

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Intercity Packers is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.