Customer Service Representative

Fuze HR Solutions; Windsor; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading global manufacturing organization is seeking a Customer Service Representative (CSR) to enhance customer support and manage technical product orders. The role focuses on ensuring accuracy in order processing, effective communication with clients, and working closely with internal teams to uphold customer satisfaction. With a commitment to detailed reporting and collaboration, this position promises a dynamic and supportive work environment in Windsor.

Qualifications

• 5+ years of customer service experience, ideally supporting technical or industrial products.
• Proficiency with SAP and CRM tools.
• Strong written and verbal communication skills.

Responsibilities

• Process customer orders and inquiries accurately using SAP and CRM systems.
• Provide responsive and knowledgeable support to customers.
• Collaborate with supply chain and production teams to ensure on-time delivery.

Skills

Customer service

Problem-solving

Communication

Time management

Organizational skills

Data reporting

Tools

SAP

CRM

Salesforce

Job description

We are recruiting for a Customer Service Representative (CSR) to join a well-established, global manufacturing organization. This is a full-time, permanent role focused on delivering exceptional customer support, managing technical product orders, and acting as a key liaison between internal teams and customers.

The CSR will manage a portfolio of clients while working collaboratively with the rest of the customer service team. This position requires a high level of accuracy in order processing, strong problem-solving skills, and the ability to support sales activities through reporting, quoting, and CRM updates.

Key Responsibilities :

• Process customer orders and inquiries accurately using SAP and CRM systems.
• Provide responsive and knowledgeable support to customers and the internal sales team.
• Generate quotes and manage complex price agreements.
• Resolve customer issues and complaints in a timely, professional manner.
• Assist in tracking sales opportunities using platforms like Dodge, MERX, or CMD.
• Maintain up-to-date CRM records and contribute to monthly business performance reviews.
• Collaborate regularly with supply chain, logistics, and production teams to ensure on-time delivery and customer satisfaction.
• Participate in internal cross-functional meetings and occasional external events or customer visits.

What We're Looking For :

• 5+ years of customer service experience, ideally supporting technical or industrial products.
• Proficiency with SAP and CRM tools (Salesforce experience is an asset).
• Strong written and verbal communication skills; confident with customer-facing interactions.
• Exceptional attention to detail, time management, and organizational skills.
• Ability to work independently in a fast-paced environment while managing competing priorities.
• Comfortable with data reporting and contributing to business reviews.

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