Customer Service Representative

Farm Boy Inc.; Whitby; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail grocery chain in Durham Region is seeking a full-time team member to enhance customer shopping experiences. This role involves providing exceptional customer service, maintaining cleanliness, and adhering to safety standards. Ideal candidates will have a passion for food, be detail-oriented, and have the ability to work effectively in a team. Flexibility in scheduling is required.

Benefits

Accommodation available for applicants with disabilities

Qualifications

• Experience in a retail environment or equivalent education.
• Flexibility to work weekends, evenings, and holidays.
• Ability to work with minimal supervision.

Responsibilities

• Provide superior customer service.
• Package stock and rotate display counters.
• Adhere to Health and Safety regulations.

Skills

Customer service

Organizational skills

Interpersonal skills

Attention to detail

Bilingual (English and French)

Job description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities :

• Provide superior customer service and support Farm Boys vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilizing Farm Boy Service Standards welcome greet and offer customer assistance as required.
• Package stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
• Keep the work storage and store areas clean and safe at all times by performing general housekeeping as required including sweeping mopping and dusting.
• Comply with all corporate policies especially as they relate to Health and Safety Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications :

Superior customer service organizational and interpersonal skills.

Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.

Ability to work with little supervision with a high standard for quality attention to detail and cleanliness.

Ability to work in a team environment with clear and effective communication style both written and oral.

Flexible schedule including weekends evenings and holidays.

Fluency in English and French shall be considered an asset.

Work & Sensory Environment :

Required to stand for long periods of time during shift.

Required to lift carry or handle heavy objects.

Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information :

Accommodation is available upon request for applicants and employees with disabilities.

Remote Work : Employment Type :

Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1