Customer Service Representative

Community Choice Financial Family of Brands; Wallace Station; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a vital role in providing essential financial services to a diverse clientele. In this dynamic position, you will engage with customers, process transactions with precision, and contribute to a positive store environment. Your attention to detail and commitment to customer satisfaction will directly impact the success of the business. This role not only offers the chance to develop your skills but also provides a supportive atmosphere with comprehensive training and numerous benefits. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Comprehensive Training Program

Educational Reimbursement Program

Medical, Dental, & Vision Coverage

401(k) with Company Match

Paid Time Off

Diverse Culture and Inclusive Environment

Access to Learning Management System

Paid On-the-Job Training

Group Health & Wellness Program

Qualifications

• High school diploma required; excellent communication and customer service skills.
• Attention to detail and proficiency in data entry are essential.

Responsibilities

• Build lasting customer relationships and process transactions accurately.
• Manage customer accounts and maintain store appearance to enhance experience.

Skills

Verbal Communication

Written Communication

Attention to Detail

Customer Service

Data Entry

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) System

Microsoft Office

Job description

Overview

As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Responsibilities

1. Forge connections with customers to cultivate lasting relationships that drive repeat business.
2. Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
3. Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
4. Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
5. Build new business by completing inbound and outbound call campaigns daily.
6. Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
7. Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
8. Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.
9. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
10. Engage in ongoing training and remain updated on our evolving products and processes.
11. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
12. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required (subject to applicable law)
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations

What We Offer

Our Benefits Include*:

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Educational Reimbursement Program
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
• Diverse Culture and Inclusive Environment

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

The Community Choice Financial Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash, and Speedy Cash, TitleBucks, and TitleMax. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.