Customer Service Representative

LOOKING FOR A

CUSTOMER SERVICE REPRESENTATIVE

Do you excel at delivering outstanding customer service? Are you a strong communicator with problem-solving skills who thrives in a fast-paced environment? If so, this could be the ideal opportunity for you!

About The Opportunity

Workland presents a unique career opportunity within a large organization with offices in various locations across British Columbia. The company is currently seeking a Customer Service Representative to join their growing team.

WHY SHOULD THIS OPPORTUNITY INTEREST YOU?

• Work for one of British Columbia’s top employers.
• Work in close collaboration with various stakeholders.
• Be part of a very diverse and inclusive team.
• Benefit from a flexible, hybrid work schedule, with both remote and in-office days.
• Enjoy a very competitive salary and comprehensive benefits package.
• Work in a collaborative and supportive work environment.
• Benefit from a high level of job security.

As a Customer Service Representative, you will assist clients by providing support and information on various inquiries. Your role will involve addressing a range of customer needs with clarity and professionalism. Regardless of the topic, the focus remains on delivering exceptional service while ensuring accuracy and completeness in the information provided.

• Answering inbound calls and responding to customer inquiries
• Providing information, troubleshooting issues, and resolving complaints
• Processing transactions, account updates, or service requests
• Documenting customer interactions and maintaining accurate records
• Escalating complex issues to the appropriate department or supervisor
• Following company policies and scripts to ensure consistent service
• Meeting performance metrics such as call handling time and customer satisfaction

• High school diploma or equivalent education
• A strong commitment to delivering exceptional customer service
• Excellent communication skills for effective interactions
• Strong analytical thinking, active listening, problem-solving, and organizational abilities
• Ability to excel in a dynamic, team-oriented environment
• Different combinations of relevant experience and education may be considered.

Workland is proud to have been mandated to assist this client in the recruitment process for this great job opportunity. Workland's mission is to solve recruitment and job search problems by combining marketing, technology, and experienced professionals. The ultimate goal is to accelerate and facilitate the process of connecting talented professionals with the right organizations through an approach that promotes diversity, equity, and inclusion in the workplace.