Customer Service Representative

U-Haul; Victoria; On-site; CAD 30,000 - 45,000; Full time

Benefits offered by this job

Paid holidays, vacation, and sick days (if eligible)

Career stability

Gym Reimbursement Program (if eligible)

Opportunities for advancement

Valuable on‑the‑job training

Complete Benefit Plan (if eligible)

RRSP payroll deduction plan

Deferred profit‑sharing plan (if eligible)

You Matter Program (EAP)

Mindset App Program

Wellness Programs

Discounts on Apple products, Dell computers, hotels, and more

$100 hiring bonus

$300 cash bonus for completing U-Haul Equipment Inspection and Verification

Job summary

U-Haul in Victoria is looking for a Customer Service Representative to assist clients with U-Haul products and services. This role involves using U-Scan technology, moving equipment, and educating customers. The position offers various benefits including paid time off, training programs, and cash bonuses.

A valid driver’s license and high school diploma or equivalent are required. The job may involve some physical exertion, and safety precautions are necessary in the work environment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).

Job description

Customer Service Representative – U‑Haul

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Benefits

• Paid holidays, vacation, and sick days (if eligible).
• Career stability.
• Gym Reimbursement Program (if eligible).
• Opportunities for advancement.
• Valuable on‑the‑job training.
• Complete Benefit Plan (if eligible).
• RRSP payroll deduction plan.
• Deferred profit‑sharing plan (if eligible).
• You Matter Program (EAP).
• Mindset App Program.
• Wellness Programs.
• Discounts on Apple products, Dell computers, hotels, and more.
• $100 hiring bonus.
• $300 cash bonus, paid immediately upon completion of U‑Haul Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program at retail stores.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods staying stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.