Customer Service Representative

U-Haul International, Inc.; Port Moody; On-site; CAD 24,796 - 27,552; Full time

Benefits offered by this job

Paid holidays, vacation, and sick days, if eligible

Gym Reimbursement Program, if eligible

Opportunities for advancement

Deferred profit-sharing plan, if eligible

Employee Assistance Program

Wellness Programs

Discounts on various products and services

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Port Moody, BC. The role includes assisting customers with rentals and services, performing equipment inspections, and managing inventory using mobile technology.

This position offers opportunities for advancement, on-the-job training, and bonuses. A valid driver's license is required, as well as a high school diploma or equivalent. U-Haul offers a supportive work environment and various employee programs.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• Comfortable working in moderate risk environments.

Responsibilities

• Assist customers with U-Haul products and services.
• Manage rentals and inventory using smartphone technology.
• Clean and inspect equipment.
• Prepare rental invoices and assist with equipment returns.
• Drive a forklift and fill propane (certification provided).

Skills

Customer service skills

Ability to drive a forklift

Attention to detail

Education

High school diploma or equivalent

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. This position offers on‑the‑job education.

Our motto is “Hire Fast, Pay Fast.” You can start today and get paid today! Schedule a hands‑on working interview and get paid for it. We also offer a $100 hiring bonus. In addition, we offer a $300 cash bonus, paid immediately upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

• Paid holidays, vacation, and sick days, if eligible
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on‑the‑job training
• Deferred profit‑sharing plan, if eligible
• You Matter Program (EAP)
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range: $18 - $20 hourly

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.