Customer Service Representative

Allredi; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A customer service organization in Vancouver is seeking a Customer Service Representative to handle customer inquiries, process orders, and ensure satisfaction. The ideal candidate will have strong communication skills and previous customer service experience. You'll work in a supportive role, assisting both customers and the Sales Team to resolve issues effectively. This position plays a key role in maintaining exceptional service standards.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle multiple tasks efficiently.
• Experience in customer service is an asset.

Responsibilities

• Respond to incoming phone calls and customer emails.
• Promote and maintain good customer relationships.
• Resolve customer complaints professionally.
• Assist in processing orders, refunds, and exchanges.
• Monitor product arrivals and provide accurate ETAs.

Skills

Customer communication

Problem-solving

Order processing

Relationship management

Attention to detail

Job description

Overview

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

• Respond to incoming phone calls, and customer emails to process orders efficiently
• Promote and maintain good customer relationships
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support
• Perform orders, refunds, and exchanges
• Monitor incoming product to provide accurate ETAs to customers
• Support the Sales Team with quote follow-up and proactively share customer information
• Gain an understanding of our products and how they are best utilized through continued development training
• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
• Partner with Sales Team to resolve customer issues
• Adhere to all Company policies and procedures
• Comply with all Health & Safety related policies, procedures, and safe work practices
• Other duties as assigned