Customer Service Representative

Stratis Insurance; Vancouver; On-site; CAD 43,000 - 51,000; Full time

Job summary

Stratis Insurance is seeking a full-time Customer Service Representative in Vancouver, BC. The role focuses on providing excellent customer service, managing client inquiries, and identifying sales opportunities. Ideal candidates have experience in customer service or insurance, alongside strong organizational skills. Join a diverse and talented team with competitive compensation and opportunities for career growth.

Benefits

Competitive compensation and benefits package

Career growth opportunities

Diverse and inclusive team environment

Qualifications

• 1-2 years customer service experience in retail or call center.
• Experience in the insurance industry is an asset.
• Administrative duties using technology.

Responsibilities

• Deliver a superior customer experience with client inquiries and leads.
• Conduct customer satisfaction calls with clients.
• Identify opportunities to cross-sell policies.

Skills

Customer service

Sales

Communication

Organization

Time management

Attention to detail

Sense of urgency

Education

High school diploma

Job description

Requirement : Customer Service RepresentativeLocation : Vancouver, BC (Onsite)Pay rate : $21.00 / hourDuration : Fulltime PositionClient : Stratis InsuranceJob Description : Reporting to the Digital Solutions Lead, the Customer Service Representative is accountable for delivering a superior customer experience while identifying opportunities to cross-sell. The role requires someone with amazing communication, legendary customer service, organizational and time management skills, a strong sense of urgency, and ability to work in a fast-paced environment.Conduct customer satisfaction calls with new and existing clients.Act as the “first line of defense” with client inquiries and leads; review client applications for qualification purposes.Represent Stratis’ brand and values when interacting with clients.Identify opportunities to cross sell other policies and generate leads for another department in Stratis.What are we looking for?1-2 years customer service experience working in retail or a call centerExperience in the insurance industry an asset1-2 years’ experience working in an office setting in a similar capacityHandling telephone inquiries and coordinating multiple tasksAdministrative duties using technologySkillsCustomer serviceSalesCommunication (written and verbal) Organization Time management Attention to detail Sense of urgencyEducation & RequirementsHigh school diploma Why join our team?Competitive compensation and benefits packageDiverse, inclusive, social and talented team of professionalsCareer growth opportunities with the autonomy to drive your own success

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