Customer Service Representative

Good2Great Solutions; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

A consulting sales and marketing firm in Toronto is looking for a self-starter entry-level CSR. The role involves engaging with customers, managing inquiries, and supporting marketing campaigns. Candidates should have a High School Diploma and 1-2 years in customer service or sales, demonstrating excellent communication and time management skills.

Qualifications

• 1-2 years of experience in a customer service or sales role is highly recommended.

Responsibilities

• Engage in communication with customers directly and educate them on their desired product inquiry.
• Research target markets to better identify and engage with new and existing customers.
• Communicate the features and benefits of specific products/services based on individualized needs.
• Respond in a prompt, effective, and professional manner to all account inquiries.
• Attend regular product training sessions with other CSR teammates.

Skills

Excellent communication skills

Tenacity and desire for growth

Time management skills

Positive and professional demeanor

Education

High School Diploma or equivalent

Job description

Good 2 Great Solutions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.

We are looking for a self-starter entry-level CSR to assist with our firm's strategic and productive marketing and sales campaigns. Our next CSR will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice. In addition, we expect our new and energetic CSR to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Our CSR Will Be Responsible To:

• Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry
• Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
• Communicate the features and benefits of specific products/services based on individualized needs
• Overturn objections as necessary throughout the sales process and answer questions as they arise
• Respond in a prompt, effective, and professional manner to all account inquiries
• Attend regular product training sessions with other CSR team-mates and upper-level management

Desired Skills for Success For Our Next CSR:

• A High School Diploma or equivalent is required
• 1-2 years of experience in a customer service or sales role is highly recommended
• Excellent communication skills, both verbal and nonverbal
• A tenacity and desire for growth and knowledge
• A driven mindset with impeccable time management skills and a superior work ethic
• Positive and professional demeanor while working with other CSRs and customers

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