Customer Service Representative

SHN Scarborough Health Network; Toronto; On-site; CAD 39,000 - 41,000; Part time

Benefits offered by this job

Defined Benefit pension plan

Comprehensive health and dental

EFAP

Tuition Assistance Program

Job summary

Scarborough Health Network (SHN) is seeking a part-time, temporary Customer Service Representative at the Centenary Site. You will handle incoming calls, assign tasks, perform data entry, and cover clerical duties as needed. Position offers 6 months with shifts across our sites.

Requirements include a secondary school diploma, 1 year of office experience, strong communication skills, and a focus on patient-centered service. SHN values safety and inclusivity.

Qualifications

• Secondary school graduate or equivalent.
• Excellent interpersonal and communication skills.
• Excellent telephone manner with ability to coordinate and prioritize details.
• Exposure to Lean principles and commitment to use these in service of care.

Responsibilities

• Receive and funnel incoming calls, assign and monitor tasks to staff.
• Perform data entry and generate related reports.
• Replace staff and handle other clerical duties as assigned.

Skills

Interpersonal skills

Communication

Telephone etiquette

Time management

Teamwork

Lean principles

Education

Secondary school graduate or equivalent

Job description

Job Details

Job Number: JR106413 Job Title: Customer Service Representative Union: CUPE Union: CUPE Job Category: Clerical Hospital Location: Centenary Site Job Type: Temporary (Fixed Term), Part time Contract Duration: 6 months Number of Positions: 1 Minimum - Maximum Hourly Rate: $28.35 - $29.713 Hours: All Shifts Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description

Reporting to the Resource Centre Manager, the Customer Service Representative will be responsible for receiving incoming calls, assigning and monitoring tasks to personnel, data entry, and related reports where applicable, replace staff and other clerical duties as assigned.

Requirements

Requirements: Secondary school graduate or equivalent. Minimum 1-year recent working experience in office environment. Computer literate with accurate keyboarding skills, 40 wpm, and data entry experience. Demonstrated excellent interpersonal and communication skills in customer interaction, handling sensitive issues with tact and diplomacy. Excellent telephone manner with proven ability to coordinate and prioritize details. Proven effective organizational skills, using self-direction and sound judgement to coordinate multiple demands and deadlines, adjusting positively to changing needs. Evidence of positive team-based skills. Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients. Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area. Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients. Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public. Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation. Utilize protective equipment provided and identify and reports hazards Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community Strong work ethic and commitment is required Demonstrated high standards of work outputs Highly punctual Demonstrated professionalism and reliability

Accommodation and Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Benefits

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP)
• along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care
• mental health supports
• on-site wellness rounding Recognition events Leadership Development and Learning Programs Tuition Assistance Program

Company Culture

At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. SHN is proud to be named one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.

Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care.