Customer Service Representative

Tippet Richardson; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A trusted logistics service provider is seeking an International Coordinator in Toronto. The role involves answering client inquiries, providing quotations, and managing move processes. Ideal candidates have strong communication skills and knowledge of customs procedures. This 6-month contract offers opportunities for professional development in a collaborative team environment.

Qualifications

• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Professional appearance and demeanor.
• Positive attitude and strong work ethic.

Responsibilities

• Answer sales inquiries from telephone and email inquiries.
• Provide quotations to clients and set appointments.
• Follow the move management process throughout the lifecycle.

Skills

Strong communication skills

Knowledge of customs clearance procedures

Proficiency in Microsoft Office Suite

Strong organizational and time management skills

Customer-focused

Job description

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• Answer sales inquiries from telephone & email inquiries for designated relocations.
• Provide quotations to private clients, agents, and corporate accounts or set appointments for Sales Representatives as required.
• Follow the move management process throughout the lifecycle of the move.
• Create, manage, and maintain accurate removal plans on Moveware and physical files.
• Discuss and advise customers on packing, move processes, shipping methods, routing, transit times, regulations, import restrictions, and dangerous goods.
• Handle and coordinate all SIRVA move data, input into Mosys and Moveware for Long Distance and Cross Border moves.
• Discuss and advise customers on Tippet Richardson transit protection or Marine Insurance benefits, cover, and exclusions.
• Discuss and advise customers on customs clearance regulations and delivery processes.
• Check and confirm all rates & pricing as required.
• Prepare work orders for import and export containers, schedule pickups, and manage container movements.
• Assist in collecting deposits and payments via credit card.
• Facilitate & handle Export freight and third-party bookings.
• Prepare and submit Bill of Lading, Airway Bill instructions, and Customs Clearance paperwork.
• Maintain communication with shipping companies and airlines for timely updates.
• Prepare Canada Customs documentation; knowledge of ACI and eHBL is an asset.
• Issue Marine Transit Insurance certificates.
• Complete Waybill instructions and Manifest.
• Forward or receive pre-alerts to / from overseas agents.
• Manage documentation exchange with overseas agents and customers.
• Verify invoices and coordinate payments with the accounting department.
• Follow up on move arrivals and deliveries.
• Adhere to FAIM Standards as set out in policy.
• Coordinate and prepare reports as requested by Management.
• Answer agent rate inquiries and submit prices when requested.
• Conduct weekly follow-ups with agents for DA and OA requests.
• Coordinate Moveware training and liaison as needed.
• Manage all out-of-storage shipments as required.

Qualifications :

• Strong communication skills, both written and verbal, with professional interaction with clients, vendors, and team members.
• Knowledge of customs clearance procedures and documentation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills with attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Customer-focused with excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Positive attitude and strong work ethic.
• Maintain confidentiality and handle sensitive information discreetly.
• Experience in freight forwarding and export / import departments is an asset.

Why Choose Tippet Richardson?

Tippet Richardson is a trusted name in the moving industry with over 97 years of experience. We offer a collaborative and supportive environment where your contributions make a real difference. You'll have the opportunity to develop professionally, working alongside a dedicated team that values hard work, customer satisfaction, and innovation.

Contract : 6 months

Seniority level

• Entry level

Employment type

• Contract

Job function

• Business Development and Sales

Industries

• Truck Transportation

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