Customer Service Representative

TA Services; Toronto; On-site; CAD 60,000 - 69,000; Full time

Job summary

A logistics company in Toronto seeks a Customer Service Representative to support Account Managers by coordinating shipments and communicating with carriers. The ideal candidate will have strong communication skills and attention to detail, with a focus on customer service. This full-time position offers a base salary of $60,000 CAD plus commission, requiring occasional afterhours availability during peak periods.

Qualifications

• 1–3 years of experience in logistics, transportation, or supply chain preferred.
• Bilingual candidates (Spanish preferred) are strongly encouraged to apply.

Responsibilities

• Serve as the main point of contact for day-to-day communication with carriers and suppliers.
• Schedule pickups and track shipments to ensure on-time delivery.
• Monitor transportation milestones and resolve delays proactively.

Skills

Excellent communication skills

High attention to detail

Strong customer service orientation

Ability to work independently

Proficiency in Microsoft Office

Tools

Transportation Management System (TMS)

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s What Drives Us

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role.

Job Description

Compensation : $60,000 + Commission

Position Overview

The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures that shipments are tracked, documented, and delivered according to service expectations.

This position requires someone who is highly organized, detail-oriented, and thrives in a fast-paced environment. Strong communication and problem-solving skills are essential, as is a proactive approach to managing exceptions and customer needs.

Key Responsibilities

• Serve as the main point of contact for day-to-day communication with carriers and suppliers.
• Schedule pickups and track shipments to ensure on-time delivery and service performance.
• Monitor transportation milestones and proactively resolve delays, exceptions, or service issues.
• Coordinate with drivers, shippers, and receivers to ensure freight is loaded properly and in compliance with customer-specific requirements.
• Collaborate with accounting to resolve billing discrepancies and respond to client and carrier invoice inquiries.
• Utilize Transportation Management System (TMS) and internal rating tools to manage operational tasks efficiently.
• Work closely with the Account Manager to implement solutions for escalated or non-standard situations.
• Assist in launching new customer accounts, ensuring both client and internal requirements are met.
• Support preparation and delivery of customer performance reports (daily, weekly, monthly).
• Address delivery issues promptly and follow standard claims procedures to ensure timely resolution.
• Collaborate with dispatch, compliance, and billing teams to maintain smooth workflow and communication.
• Perform other administrative and operational duties as required.
• Support afterhours coverage as needed for urgent updates and load issues outside regular business hours.

Qualifications

Required Skills :

• Excellent communication skills (verbal and written).
• High attention to detail with the ability to manage multiple time-sensitive tasks.
• Strong customer service orientation and conflict resolution skills.
• Ability to work independently, with sound judgment under pressure.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Experience

• 1–3 years of experience in logistics, transportation, or supply chain preferred
• Experience using a TMS platform
• Bilingual candidates (Spanish preferred) are strongly encouraged to apply.
• Compensation : Base salary of $60,000 CAD, plus commission structure based on account performance.
• Work Schedule : Full-time. Occasional afterhours availability required during peak periods or for time-sensitive shipments.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Transportation, Logistics, Supply Chain and Storage

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