Customer Service Representative

TTM Technologies; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading technology manufacturing company in Toronto is seeking a Customer Service Representative. This role involves administering orders, resolving customer service issues, and tracking orders throughout the process. Candidates should have a background in customer service within manufacturing, strong communication skills, and proficiency in Microsoft Office. The position offers various benefits, including a shift premium and wellness benefits.

Benefits

Shift premium

RRSP and DPSP options

Quarterly bonus

Medical, Dental, HSA

Life, AD&D, Long-Term Disability Insurance

Employee Assistance Program

Qualifications

• Customer service experience in a manufacturing environment is essential.
• Must be proficient in Microsoft Office applications.
• A diploma in a relevant field is preferred.

Responsibilities

• Administer orders from quoting to shipment.
• Resolve product and service issues with customers.
• Track orders and maintain the backlog database.

Skills

Customer service experience in manufacturing

Self-motivated with goal-oriented approach

Effective communicator adaptable to different audiences

Excellent telephone etiquette

Ability to coordinate across departments

Proficient in English communication

Ability to work under pressure and multitask

Education

Customer service experience required

Proficient in Microsoft Office

Diploma preferred

Mechanical aptitude and PCB manufacturing experience are assets

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

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TTM Technologies, Inc. – a publicly traded US company on NASDAQ (TTMI) – is a top-5 global manufacturer of printed circuit boards (PCBs).

About TTM

TTM specializes in engineered systems, RF components, microwave/microelectronic assemblies, and quick-turn PCBs. We focus on reducing time-to-market for our customers, enabling rapid product development and launch.

Additional info: Visit www.ttm.com

We invest in our team members from day one. This position includes a 90-day evaluation with potential pay increases based on performance.

Scope of Responsibilities:

1. Order administration from quoting to shipment
2. Resolving product and service issues internally and with customers
3. Tracking orders through the entire process
4. Maintaining backlog database
5. Addressing manufacturability issues with customers
6. Coordinating with engineering for product releases
7. Working with manufacturing to ensure on-time delivery and quality
8. Reviewing customer purchase orders and resolving issues
9. Accurate order entry into systems
10. Reporting on sales activities and metrics
11. Supporting quotation and pricing reviews
12. Handling RMA and customer complaints

Note: This list describes general responsibilities and is not exhaustive. Responsibilities may change at the employer's discretion.

Knowledge and Skills Needed:

• Customer service experience in manufacturing
• Self-motivated with goal-oriented approach
• Effective communicator adaptable to different audiences
• Excellent telephone etiquette
• Ability to coordinate across departments
• Proficient in English communication
• Ability to work under pressure and multitask

Education & Experience:

• Customer service experience required
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Diploma preferred
• Mechanical aptitude and PCB manufacturing experience are assets

Note: Due to CGP requirements, applicants must be Canadian Citizens or Permanent Residents.

Additional Benefits:

• Shift premium
• RRSP and DPSP options
• Quarterly bonus

Wellness Benefits:

• Medical, Dental, HSA
• Life, AD&D, Long-Term Disability Insurance
• Employee Assistance Program

We are an equal opportunity employer and accommodate applicants with disabilities upon request. Contact our accessibility lead at [e-mail] or 416-208-2186.

Job Details:

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Electronics Manufacturing

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