Customer Service Representative

Atlantic Packaging Products Ltd; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A packaging solutions company in Ontario is seeking a Customer Service Representative responsible for coordinating sales orders and managing relationships with customers and internal teams. The ideal candidate will have experience in customer service, excellent interpersonal skills, and proficiency in MS Office applications. This role is onsite in Markham, requiring strong organizational abilities and attention to detail.

Qualifications

• Experience as a CSR in the corrugated and packing material industry is preferred.
• 2-3 years of related experience required.
• Detail-oriented and organized with fast data entry skills.

Responsibilities

• Take customer orders directly from customers or sales representatives.
• Coordinate and process all incoming sales orders.
• Handle customer complaints and questions.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

MS Word

MS Excel

Job description

Job Description

We are looking for a Customer Service Representative who will be responsible for coordinating the sales orders process and managing relationships with key stakeholders – Customers, Sales Personnel, Production, and Accounting. Reporting to the Manager of Customer Service, this role will be based in our Markham location.

Location : Markham, Onsite 5 days a week

Duties and responsibilities

• Take customer orders directly from customers or sales representatives.
• Coordinate and process all incoming sales orders.
• Place orders for materials and supplies used in production.
• Handle customer complaints and questions, and follow up with internal teams (Design, Production, Purchasing, Accounting).
• Send order confirmations to customers.
• Troubleshoot customer order changes, ensuring all modifications are posted and processed.
• Maintain customer files with up-to-date contact and order information.
• Resolve NCRs throughout the order cycle in line with quality standards.
• Serve as the initial contact for new customer inquiries, forwarding to the appropriate Sales Representative as needed.
• Troubleshoot customer order issues and act as a communication link between customer and sales team.
• Obtain quotes and issue purchase orders for corrugated and packing materials from suppliers.
• Follow up with sales, suppliers, production, and other key contacts.
• Perform other duties as assigned.

Qualifications

• Experience as a CSR in the corrugated and packing material industry is preferred.
• High school diploma with 2-3 years of related experience.
• Detail-oriented, organized, with fast data entry skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask, prioritize, and work independently.
• Proficiency in MS Word and MS Excel.
• Strong documentation skills, accuracy, and attention to detail.
• Ability to meet deadlines and respond promptly.
• Excellent organizational and time management skills.
• Proven problem-solving abilities with creative solutions.
• Ability to manage multiple internal clients and adapt to their needs.

Competencies

• Customer Focus
• Decision Quality
• Drive for Results
• Leadership
• Teamwork
• Think and Act like an owner

Atlantic Packaging is committed to fostering an inclusive environment and encourages applicants from diverse backgrounds. Accommodations are available upon request during the recruitment process.