Customer Service Representative

Optima-Communications-International-Inc; Toronto; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Guaranteed base of $18.10 per hour

Health spending reimbursement plan for

Fully paid initial training

Perkopolis discounts

Growth & development opportunities: on

Job summary

Optima Communications International Inc. in downtown Toronto is seeking a customer service professional to handle inbound and outbound inquiries in a fast-paced, supportive team.

The role offers a minimum of five shifts per week, 8:00 AM to 8:00 PM, occasional Saturdays and holidays, fully paid training, health spending plan for your family after 90 days, and access to Perkopolis discounts, plus opportunities for growth through ongoing workshops and specialist training.

Qualifications

• High School Diploma.
• Strong communication and multitasking abilities.
• Genuine eagerness to help customers with care and diplomacy.
• Polite, friendly and courteous demeanor.
• Good listening skills for customer concerns while staying composed.
• Positive attitude and teamwork in a diverse environment.
• Effective verbal and typing communication with attention to detail.
• Tech-savvy; experience with webchat, email, social media is a plus.
• Data entry and typing accuracy at ~35 WPM.

Responsibilities

• Provide inbound/outbound customer service in a fast-paced environment.
• Explain accounts, perform maintenance and handle payments.
• Offer superior service and build rapport with customers.
• Learn and develop for a lasting career in customer service.

Skills

Strong communication

Multitasking

Polite and courteous

Active listening

Interpersonal skills

Typing 35 WPM

Technology savvy

Webchat assets

Education

High School Diploma

Job description

Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra help, inspiration/motivation, mentorship, coaching for success or agreeing to shift trades, we are here to help and foster an inclusive working environment that encourages innovation, creativity and change.

We offer:

Minimum of five (5) shifts per week (Monday through to Friday) scheduled between 8:00AM to 8:00PM, as business requires.

• Occasional Saturday shifts as business requires
• Willing to work Public Holidays as per the business needs
• Offering guaranteed base of $18.10 per hour
• $300 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
• Fully paid initial training
• Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+companies)
• Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Specialist Training Program.

Qualifications:

• High School Diploma
• Strong communication skills, ability to multi-task at the same time
• Genuine eagerness to help customers with care, professionalism and diplomacy
• Exceptionally polite, friendly and courteous
• Demonstrate good listening skills to help customers with their concerns while maintaining composure at all times
• Strong work ethic and positive attitude with excellent interpersonal skills that allows others to work effectively and productively within a diverse environment
• Ability to effectively communicate both verbally and typing with attention to detail
• Someone who is technology savvy, this job is for you
• Webchat, Email ,Social media and other online channels an asset but not required
• Proven ability for data entry and typing skill with minimum 35 WPM

Location:

In the heart of downtown Toronto, in a bright, beautiful professional building, brick walls and 13' ceilings - 2 minutes from Union Station subway station & Go Transit Hours of Operation:

Monday to Friday between 8 am – 8 pm

Occasional Saturday shifts and Public Holidays as business requires

Description:

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound/outbound customer service. Key responsibilities including, account explanation,maintenance and payments.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities.

The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long-standing clients, market leaders in Financial, Utilities, and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance.

Optima wishes you all the best in your employment search!