Customer Service Representative

Avery Dennison Corporation; The Halfway; On-site; CAD 35,000 - 50,000; Full time

Job summary

Avery Dennison Corporation is looking for a Customer Service Representative in The Halfway, NS. In this role, you will process customer orders, resolve queries, and manage customer accounts. You should possess strong communication and organizational skills, alongside a high school diploma.

Qualifications

• 1+ years in Customer Service or a related experience preferred.
• Strong written, verbal, and telephone communication skills.
• Able to manage multiple priorities and issues.

Responsibilities

• Process customer orders and provide status updates.
• De-escalate customer issues and partner with sales.
• Perform data entry tasks to maintain customer information.

Skills

Communication

Customer Service Principles

Organizational Skills

Education

High School diploma or equivalent

Job description

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com .

ABOUT THERMOPATCH AN AVERY DENNISON COMPANY

Thermopatch is a global organization, specializing in emblems, transfers and label solutions for textiles since 1934. With our headquarters in Syracuse, NY in the United States of America, we are active in several European countries operating from the Netherlands. Our offices in the Netherlands and the United States work closely together with an extensive network of offices and experienced distributors in the rest of the world to help us achieve our goals.

Job Description

• Process customer orders
• Answer customer questions regarding products, order time frames, and delivery timeframes
• Process order changes when possible according to order procedures
• Process and provide status on RMA-Return Material Authorization
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Set up new customer accounts
• De-escalate customers and notify management of customers that request to speak with a supervisor
• Identify customer complaints and work with management team to resolve the issue
• Work closely with credit department to resolve credit issues
• Provide timely feedback to the company regarding customer concerns
• Partner with sales team to meet and exceed customer service expectations
• Perform data entry tasks to maintain customer information database
• Notify management team for rush orders to provide customers with timely and realistic resolutions to their needs
• Notify the management team for any information needed to complete job functions, e.g., pricing information not present in company system
• Complete assigned work from supervisor, including quotes, orders, etc.
• Complete quotes and orders following company procedure for Pap Plates
• Complete quotes and orders following company procedure for available Hpt’s

Qualifications

• High School diploma or equivalent required
• 1+ years Customer Service or related experience preferred; knowledge of customer service principles
• Strong written, verbal, and telephone communication skills
• Computer and data entry skills; organizational skills, detail-oriented, and good follow-up
• Able to effectively manage multiple priorities and issues

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE / M / F / Vet / Disabled. All your information will be kept confidential according to EEO guidelines.

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Customer Service Representative • The Halfway, NS, Canada