Customer Service Representative

Aspire Lifestyles; South Frontenac; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading concierge service provider in Ontario is seeking a Remote Customer Service Representative. This role requires at least 2 years of customer service experience and 1 year in a call center. Responsibilities include providing exceptional support to customers via phone and email. Benefits include competitive pay and performance bonuses. Ideal candidates thrive in fast-paced environments and have strong internet skills.

Benefits

Competitive pay: $20.00/hour

Monthly performance bonuses

Benefits plan available after 30 days

Paid training and time off

RRSP program with company match after 1 year

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 1 year of call center experience.
• Experience in the Hospitality or Travel industries preferred.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Support customers via phone and email channels.
• Maintain a positive, professional demeanor.

Skills

Customer service experience

Strong internet skills

Ability to navigate multiple systems

Positive professional attitude

Education

High school diploma or equivalent

Job description

Job Description

Customer Service Representative (Remote)

Location : Ontario, Canada

Company : Aspire Lifestyles Americas, Inc.

Start Date : September 22, 2025

Location Requirement : MUST be located in Ontario, Canada

Aspire Lifestyles Services Limited is seeking passionate, customer-focused professionals to join us as Remote Lifestyles Concierges. If you thrive in a fast-paced call center environment and enjoy helping others, this is a great opportunity to build a rewarding career from home.

Why join us?

• Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week).
• Competitive pay: $20.00/hour + monthly performance bonuses.
• $2.00/hr shift premium for hours worked after 7pm ET.
• Benefits plan available after 30 days.
• Opportunity to participate in our RRSP program with company match after 1 year.
• Paid training and time off.
• Opportunities for career growth in a supportive, inclusive environment.
• No sales required.

Schedule Requirements :

• Must be available for full-time work.
• Afternoon, evening, and weekend availability required.

What you bring to the team :

• A passion for prioritizing the Card Member’s experience with a positive, professional attitude.
• Ability to think outside the box and go above and beyond for customer satisfaction.
• Strong internet skills and proficiency in navigating multiple systems simultaneously.
• Experience in a fast-paced, structured call center environment servicing inbound and outbound virtual channels (phone and email).

Work-from-Home Requirements :

• Private, distraction-free home office with a lockable door.
• Smartphone capable of running the latest operating system.
• High-speed, wired Ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload); Wi-Fi or extenders are not acceptable.
• No satellite internet connections.

Qualifications :

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• At least 1 year of call center experience.
• Experience in the Hospitality or Travel industries preferred.
• Ability to pass a pre-employment background screening.

Aspire Lifestyles is committed to accessibility for all persons with disabilities. Accommodations are available upon request during the selection process.