Customer Service Representative

U-Haul International, Inc.; Oakville; On-site; CAD 21,000 - 29,000; Part time

Benefits offered by this job

Paid holidays

Vacation and sick days

Gym Reimbursement Program

Career stability

Opportunities for advancement

On-the-job training

Deferred profit-sharing plan

Benefit Plan

RRSP payroll deduction plan

You Matter Program (EAP)

Mindset App Program

Wellness Programs

Discounts on Apple products

Discounts on Dell computers

Discounts on hotels

$100 hiring bonus

$300 cash bonus after certification

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Oakville, Ontario. You will be the face of our service, assisting customers with products, managing rentals via smartphone technology, and helping with equipment inspection and maintenance. A supportive team environment and on-the-job training are offered.

The position requires a valid driver’s license and a high school diploma or equivalent. The role involves some physical work and a customer-facing environment.

Qualifications

• Valid driver’s license required.
• Customer service experience preferred.
• Strong communication skills and teamwork.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use technology to manage rentals and inventory.
• Inspect and maintain equipment, prepare rental invoices, and educate customers.

Skills

Valid driver's license

Customer service

Communication

Education

High school diploma or equivalent

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

• Paid holidays, vacation, and sick days, if eligible
• Gym Reimbursement Program, if eligible
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Deferred profit-sharing plan, if eligible
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more
• $100 hiring bonus!
• $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range is: $17.60 - $18.60 Hourly

1296 S Service Rd
Oakville, Ontario L6L5T7 Part-Time R256787

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.