Customer Service Representative

Canady's; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

Canady's, part of the Len the Plumber Heating and Air family, is looking for a Customer Service Representative for their busy call center in Richmond Hill. The successful candidate will manage high-volume calls, ensure excellent customer service, and contribute to building lasting relationships. The position offers full-time hours with multiple benefits, including competitive health plans and an inclusive work environment.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• A positive, friendly, and helpful demeanor required.
• Strong self-accountability and communication skills.
• Ability to multitask and stay organized.

Responsibilities

• Handle high-volume customer calls efficiently.
• Convert service requests into booked appointments.
• Proactively identify areas for process change.

Skills

Communication

Problem-solving

Customer focus

Organizational skills

Empathy

Education

High School Diploma or equivalent

Associates or college degree

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

Customer Service Representative (CSR) - High Volume Call Center - Full Time!

JOIN OUR BUSY TEAM! CANADY'S - A member of the Len the Plumber Heating and Air Family of Companies!!

We are currently searching for a highly talented Customer Service Representative in Richmond Hill, GA! Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a career with a growing company with many advancement opportunities?

Then come join our team! Bi-LINGUAL a PLUS!!!!

CANADY'S - A member of the Len the Plumber Heating and Air Family of Companies is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication for existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work.

Essential Job Functions:

• Quickly and efficiently answer and handle high-volume customer calls each shift
• Conveys a positive impression of the company while establishing and building long-term customer relationships
• Answers all calls with a sense of urgency while providing superior customer service at all times
• Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
• Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
• Correctly addresses customer needs by quickly identifying the best path to resolution, and taking action
• Capture and distribute customer concerns to the appropriate service team(s).
• Accurately collects and enters all necessary customer information into the day service database
• Contributes to the department and company's success by meeting and exceeding all performance objectives
• Maintains performance proficiency by staying current on all updates and process changes
• Proactively identify areas for process change to improve customer-handling procedures
• Work cross-functionally with dispatchers and other departments to ensure the customer is satisfied

Qualifications:

• A positive, friendly, and helpful demeanor
• Self-starter with a strong self-accountability mindset in achieving set individual and team goals
• Superior communication (oral, written, and over the phone)
• A self-starter who will thrive working independently and on a team
• Good listener, empathetic, and customer focused
• Problem-solving with the ability to prioritize
• Organized
• Ability to multi-task with attention to detail
• Proficiency with computers, especially Microsoft Office software

Experience/Education:

• High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:

• $17 hourly.

Schedule: 11:30am-8:00pm Monday-Friday with rotating Saturdays.

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.