Customer Service Representative

Pro Mach, Inc.; Richmond; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Medical & dental program

Generous paid time off

Retirement savings with company match

Starting day one benefits

Job summary

ProMach, Inc. is seeking a Customer Service Representative for Wexxar Packaging in Richmond, BC. The role centers on coordinating projects, preparing quotes and orders, and responding to inquiries across the sales team and internal departments.

You will need strong Excel/ERP skills, solid communication, and a proactive approach to prevent bottlenecks. This onsite role offers growth opportunities and a robust benefits package.

Qualifications

• Provide top-level customer service to customers, channel partner distributors, outside sales team and internal departments.
• Gather and communicate data for quotes and orders, ensuring accuracy and timeliness.
• Proactively identify bottlenecks in quote/order processes and maintain product knowledge.

Responsibilities

• Provide top level customer service to customers, channel partner distributors, outside sales team and internal departments; engineering, production, logistics, accounting.
• Establish and maintain positive relationships via phone, email, and face-to-face meetings.
• Act as project coordinator for gathering data and following up on information.
• Analyze data to prepare quotes, process orders, and answer inquiries.
• Document and anticipate bottlenecks during quote/order process.
• Develop knowledge of products and packaging industry.
• Support Outside Sales Team in assigned territories with administration.
• Prepare and maintain reports using advanced Excel and ERP tools.
• Follow up for corrugate samples, payments, and required information.

Skills

Customer service

Data analysis

ERP systems

Microsoft Excel

Project coordination

Cross-functional teamwork

Communication

Report generation

Education

College diploma or University degree in Business/Engineering/Technology

Tools

Microsoft Office

Excel tools

Outlook

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention? Keep reading.

Wexxar Packaging, a proud member of the ProMach family, we don't just build machines—we build the future of packaging innovation. The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various inquiries both internally and externally. This is a fully onsite, in office position.

Are you passionate about this work?

• Provide top level customer service to customers, channel partner distributors, outside sales team and internal departments; engineering, production, logistics, accounting.
• Establish and maintain positive and productive working relationships through telephone conversations, email communications and face to face meetings.
• Act as the critical project coordinator both internally and externally for gathering and communicating data/information and following up on needed information.
• Analyze data to effectively and accurately prepare quotes, process orders, and answer inquiries.
• Document and proactively anticipate and plan for potential bottlenecks or problem areas during quote/order process.
• Successfully complete milestones in developing product knowledge and understanding of company products and the packaging industry.
• Support the Outside Sales Team in assigned territories by providing administration in an efficient and timely manner.
• Prepare and maintain various reports using advanced excel and ERP skills, detailing project plans/progress.
• Follow up with customers/distributor/agents for corrugate samples and payments/deposits and other needed information.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, a comprehensive medical/dental program, as well as a generous paid time off program, and a retirement savings plan with a company match (starting day one!). And because we understand the importance of feeling protected, you are eligible for the medical/dental program after three months of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Salary Range: $60K – $65K

If this sounds like you, we want to connect!

• College diploma or University degree in Business, engineering or technology
• 2 -5 years’ work experience in customer service, sales and/ or coordinating projects;
• Experience in the packaging machinery industry, corrugated industry, or manufacturing processes are considered strong assets for this role;
• Sound knowledge of Microsoft Office (Word, Excel, Outlook), including ability to run and analyze reports while using various excel tools;
• Good written and verbal communication skills.
• Good organizer and planner
• Experience working collaboratively within cross-functional teams.
• Strong attention to detail;
• Hardworking, respectful, motivated, and enthusiastic.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.