Customer Service Representative

Drake International; Regina; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading manufacturer of premium quartz surfaces is looking for a dedicated Customer Service Representative in Regina. This full-time in-office position offers an opportunity to contribute to a top-quality brand while providing excellent customer support and managing essential customer relationships. The role involves processing orders, addressing inquiries, and working closely with the Sales Team to fulfill customer needs.

Benefits

Competitive Salary

Permanent, full-time role

Hands-on training and ongoing guidance

Collaborative team environment

Qualifications

• Proficient with Microsoft Office.
• Experience with ERP / SAP Systems.
• Excellent communication skills, both written and verbal.

Responsibilities

• Process purchase orders efficiently and keep customers informed.
• Address customer inquiries related to order status and pricing.
• Cultivate and maintain strong customer relationships.

Skills

Communication

Organization

Multitasking

Attention to Detail

Education

Post Secondary Education or equivalent

Tools

Microsoft Office

ERP / SAP Systems

Job description

Are you passionate about creating top-notch customer experiences and want to be part of a trusted, high-quality brand? We’re currently hiring for a Customer Service Representative role on behalf of a leading manufacturer of premium quartz surfaces. This full-time, in-office position is a fantastic opportunity to work in a professional, collaborative environment with long-term growth potential.

What You’ll Do :

• Process purchase orders efficiently and keep customers informed with regular updates.
• Address customer inquiries related to order status, pricing, and shipping details promptly and accurately.
• Deliver responsive customer support and assist with troubleshooting product or service issues.
• Cultivate and maintain strong customer relationships through effective phone and email communication.
• Handle customer concerns and questions with professionalism, empathy, and a solution-oriented mindset.
• Manage and expand a database of prospective customers to support sales growth.
• Partner closely with the Sales Team to ensure all customer requirements are fulfilled.
• Oversee inventory levels and coordinate timely product transfers to meet demand.
• Proactively enhance the customer experience through attentive and personalized support.
• Maintain clear, professional communication across all channels and touchpoints.
• Take on additional responsibilities and tasks as needed to support team objectives.

What We’re Looking for :

• Proficient with Microsoft Office.
• Experience with ERP / SAP Systems.
• Post Secondary Education or equivalent.
• Excellent communication skills, both written and verbal.
• Highly organized with ability to work independently or part of a team.
• Ability to multitask and work in a fast-paced environment.
• Exceptional attention to detail and accuracy.

What You'll Get :

• Competitive Salary : Earn between $50,000 – $60,000 annually, based on your experience and qualifications.
• Enjoy the security of a permanent, full-time role with consistent weekday hours.
• Be part of a collaborative, on-site team where communication is seamless and support is always close at hand.
• Work out of our easily accessible facility in Burnaby, BC conveniently located near major transit and amenities.
• Join a company that values development and offers room to advance within the organization.
• Work alongside experienced Territory Managers and Warehouse Personnel in a supportive, fast-paced setting.
• Represent a company known for its commitment to quality, sustainability, and customer satisfaction.
• Receive hands-on training and ongoing guidance to ensure your success in the role.

Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today! Interested candidates can send their resumes directly to

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative.

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Customer Service Representative • regina, sk, Canada