Customer Service Representative

U-Haul; Regina; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading moving services company in Canada is looking for a Customer Service Representative to assist customers and manage rentals. You will utilize technology for efficient service and handle equipment. The ideal candidate has a valid driver's license and a high school diploma. This role offers on-the-job education and various benefits including paid time off and career advancement opportunities.

Benefits

Paid holidays and vacation

Gym Reimbursement Program

Career stability

Opportunities for advancement

Complete Benefit Plan

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• Willingness to engage in continuous education through U-Haul University.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Manage rentals using smartphone-based U-Scan technology.
• Move and hook up U-Haul trucks and trailers.
• Prepare rental invoices and accept returned equipment.

Skills

Customer service

Driving

Equipment handling

Communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift

Job description

Overview

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Compensation and Benefits

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.