CUSTOMER SERVICE REPRESENTATIVE

Randstad Canada; Regina; Hybrid; CAD 39,000 - 46,000; Full time

Job summary

A prominent staffing agency is seeking a full-time Customer Relations Specialist in Regina. This role offers a hybrid work model, requiring 2 days in the office and 3 days from home. You will provide excellent customer service and troubleshoot inquiries. The ideal candidate has strong communication skills and previous customer service experience. Additional benefits include paid training and a comprehensive benefits package.

Benefits

Full time hours

Paid training program

Three paid Personal days

Excellent benefits

Pension plan

Education reimbursement program ($2,000 annually)

Qualifications

• Must have previous Customer Service or Call Centre experience.
• Must be able to demonstrate the ability to solve problems through investigation.

Responsibilities

• Effectively troubleshoot/resolve inquiries using various systems and tools.
• Provide accurate responses to members while maintaining excellent customer service.
• Participate in an ongoing learning environment with developmental opportunities.

Skills

Excellent English communication skills

Problem-solving

Microsoft Office skills

Strong computer/multitasking skills

Ability to work under pressure

Education

Minimum high school education

Tools

Various computer systems (Windows-based)

Job description

Overview

Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtown Winnipeg office for one to two days. We are looking to hire the right person to join an amazing team as a full time Customer Relations / Call center Specialist. As a Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries. Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, Winnipeg.

Position & Schedule

• Position: Customer Relations Specialist - Full time, Permanent opportunity.
• Hours of Operation: Monday - Friday, 6:00 AM - 8:00 PM EST (must be flexible to work 8 hours during that time).
• Location: Regina
• Hybrid: 2 days in office, 3 days from home
• Salary: $46,000

Responsibilities

• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications

• Excellent English communication skills
• Must be able to pass a criminal background check and the government's enhanced screening process
• Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
• Must be able to demonstrate the ability to solve problems through investigation and make timely decisions; minimum high school education required
• Strong computer/multitasking skills
• Previous Customer Service or Call Centre experience is required
• Ability to work under pressure and be adaptable

Advantages

• Full time hours
• Hybrid
• Paid 20 days training program, followed by 2-3 weeks of mentorship
• Three paid Personal days and paid vacation
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team!

Summary / Eligibility

Candidate must further satisfy the following criteria to be eligible for the role:

• Have status to work in Canada at the time of application
• Successfully complete the enhanced government screening process
• Pass a criminal background check
• Pass a credit check
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of these criteria.

How to apply

Please apply to this exciting opportunity by choosing one of the following options:

• Send your resume to [e-mail]
• Apply directly to this posting
• Directly on www.randstad.ca

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.