Customer Service Representative

EMCO Corporation; Regina; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading plumbing and HVAC supplier in Regina seeks a Customer Service Representative to provide sales support to customers via various channels. The ideal candidate will excel in customer service, have strong communication skills, and foster relationships with clients. This role includes generating sales leads, addressing inquiries, and assisting with order processing in a fast-paced environment. Competitive salary and benefits available.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary, benefits, and profit sharing

Work-life balance and flex time

Qualifications

• Outstanding customer service and verbal communication skills.
• Excellent relationship building skills with customers, vendors, and teammates.
• Able to learn and operate material handling equipment (Heavy duty forklift).

Responsibilities

• Provide sales support to customers via telephone, email, and walk-ins.
• Generate sales leads and close sales.
• Research products for customers and provide recommendations.

Skills

Customer service

Communication skills

Relationship building

Education

Grade 12 diploma or equivalent

College/University degree

Tools

Microsoft Office

Job description

Job Description

Job Description

Company Description

EMCO Waterworks Regina is a fast paced, dynamic team with a focus of always putting the customer first.

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Waterworks Regina, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing.

Additional duties will include :

Answer telephone calls, emails and in person questions from customers and identify their needs

Research product for customers and provide recommendations on our assortment of product

Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts

Grow and retain established customer base and develop new business for the Profit Centre

Follow up on backorders with vendors and provide customers accurate delivery dates

Send and follow-up with request for quotes to vendors

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Support Accounts Payable

Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent; College and / or University degree an asset

Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files

Outstanding customer service and verbal communication skills

Regina Construction Industry Background

Excellent relationship building skills with customers, vendors, and teammates

Ability to identify customer needs, provide profitable solutions and close the sale

Ability to learn and operate the applicable software system used to process orders

Able to work in a fast-paced environment while handling multiple tasks

Able to learn how to operate material handling equipment (Heavy duty forklift)

Preferred Skills :

Previous experience with or knowledge of products sold at the Profit Centre

Experience using : Word, Excel, and Outlook

Additional Information

Salary Range - $50,000 - $55,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact .