Customer Service Representative

Saskatchewan Crop Insurance Corporation; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public sector organization in Canada is seeking a Customer Service Representative for a Full Time-Temporary role. This position involves providing excellent customer service, managing contracts, and resolving Crop Insurance claims. Candidates should have a Grade 12 diploma and experience in customer service, along with effective communication skills and knowledge of Saskatchewan agriculture. Join a team committed to diversity and inclusion.

Qualifications

• Minimum one year experience providing frontline customer service.
• Ability to discuss farming operations with customers.
• Self-motivated and able to manage multiple workflows.
• Criminal record check is required.

Responsibilities

• Provide excellent frontline customer service and clerical support.
• Answer customer inquiries regarding SCIC programs.
• Maintain and process customer contracts for accuracy.
• Resolve issues related to Crop Insurance claims.

Skills

Frontline customer service

Effective communication

Mathematical skills

Computer literacy

Knowledge of Saskatchewan agriculture

Education

Grade 12 diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

What you'll do :

• This Full Time-Temporary role, up to 15 months, reports to the Manager, Customer Service Office (CSO). The position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional, and courteous manner.
• Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll-free lines, walk-ins, fax, and/or emails.
• Maintain, administer, and process customers’ contracts ensuring efficiency and accuracy.
• Data capture customers’ financial and program-specific information into various databases.
• Contact customers and/or their authorized representatives to obtain and exchange information, discuss, and confirm program/contract requirements.
• Interpret and validate financial information used during the data assessment process.
• Electronically prepare participant financial information for Level 1 and 2 verification files for program benefits.
• Prepare, distribute, check, and process adjuster work within the customer system, as assigned by the Field Supervisor and/or CSO Manager.
• Resolve problems associated with customers’ Crop Insurance claims and/or AgriStability applications.
• Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification, and requisition, as required.
• Participate as a member of the sales team for the annual sales of the Crop Insurance program.
• Mentor and assist less experienced staff in the CSO.
• Multitask working with multiple customer files, phone calls, walk-in traffic, and interruptions while maintaining customer confidentiality.
• Maintain a clear understanding of computer work; data entry, computer program knowledge, and use.

Qualifications :

• Grade 12 diploma, supplemented with a minimum of one-year experience providing frontline customer service.
• Knowledge of Saskatchewan agriculture and ability to discuss farming operations with customers.
• Effective communication skills, including active listening and empathetic responses.
• Self-motivated with the ability to manage multiple workflows and respond promptly to customer needs.
• Mathematical skills for simple calculations.
• Computer literacy with experience in applications such as Microsoft Word, Excel, and Outlook.
• If participating in Crop Insurance or AgriStability Programs, accounts must be in good standing.
• A criminal record check is required.

Competencies :

• Service Excellence
• Personal Leadership and Development
• Strategic Thinking
• Decision Making
• Innovation
• Analytical Thinking
• Team Collaboration
• Building Organizational Community
• Communication
• Accountability
• Performance Management
• Planning and Risk Management

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion, and accessibility. We welcome applications from all individuals and encourage applicants to self-identify. We affirm our Commitment to Reconciliation to build an inclusive culture that supports diverse voices.

We are dedicated to providing an inclusive and barrier-free work environment, starting with the hiring process. Please inform us of any accommodation measures needed to ensure fair assessment. All information provided will be kept confidential.