Customer Service Representative

Hospitality Newfoundland and Labrador; Goose Bay; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Pension plan

Employee stock purchase plan

Tuition assistance

Employee assistance program

Growth opportunities

Job summary

PAL Airlines in Goose Bay, NL is seeking a Part-Time Customer Service Representative to join a team dedicated to providing a friendly and efficient travel experience for passengers.

You will assist with bookings, check-in, boarding, and passenger support while working with colleagues on new service initiatives; English/French skills are an asset. The role offers growth opportunities and a benefits package.

Qualifications

• The candidate must have a minimum of 1 year experience in customer service in a fast-paced environment.
• Fluency in English and French is an asset.
• Excellent written and oral communication skills and strong problem-solving abilities.

Responsibilities

• Assist customers with booking, flight check-in, and boarding in line with policies.
• Move passengers safely to and from aircraft and provide extra assistance when needed.
• Deliver outstanding customer service to passengers.
• Collaborate with teams to develop new customer service initiatives.
• Prepare administration and reporting related to PAL Airlines flights.
• Coordinate with departments to ensure a positive end-to-end passenger experience.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Bilingual English/French (asset)

Teamwork

Problem-solving

Independent work

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take price and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking Part-Time Customer Service Representatives to join our growing team of committed professionals in Goose Bay, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Pension Plan with Employer Matching.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You