Customer Service Representative

U-Haul International, Inc.; Canada; On-site; CAD 24,245 - 25,485; Part time

Benefits offered by this job

Health insurance & prescription plans

Paid holidays, vacation, and sick days

$100 hiring bonus

$300 cash bonus upon training completion

401(k) savings plan

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Canada who will help customers with U-Haul products and services. The role involves using U-Scan technology to manage rentals, delivering exceptional customer service, and maintaining equipment.

With responsibilities including assisting customers, managing rental transactions, and keeping the lot in order, the position requires a valid driver’s license and a high school diploma. U-Haul offers a dynamic work environment with opportunities for career advancement and bonuses.

Qualifications

• Valid driver’s license and good driving record.
• Strong interpersonal and customer service skills.
• Ability to perform physical tasks as required.

Responsibilities

• Assist customers with U-Haul products and services.
• Manage rentals and inventory using U-Scan technology.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring as needed.

Skills

Customer service skills

Problem-solving

Ability to work in a team

Technical proficiency with U-Scan

Education

High school diploma or equivalent

Tools

Smartphone-based technology

Forklift

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLife Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness / Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts that require special safety precautions, e.g. working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

Pay Range is: $17.6 - $18.5 hourly.

U-Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.