Customer Service Representative

The Brick; Port Alberni; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Port Alberni is seeking enthusiastic individuals for their service team. The role focuses on providing exceptional customer support, multitasking effectively, and working as part of a team. Candidates should possess strong communication skills and a willingness to work flexible hours, including evenings and weekends. This position offers a competitive remuneration package and opportunities for career advancement.

Benefits

Comprehensive benefits package

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Strong focus on customer service skills.
• Team-oriented approach to tasks.
• Excellent written and verbal communication abilities.
• Capable of multitasking and maintaining organization.
• Flexibility to work all shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries and provide solutions.
• Promote customer loyalty by offering exceptional support.
• Follow up on order reports daily.

Skills

Strong customer service focus

Team oriented

Exceptional communication skills

Proven ability to multitask

Proficiency with computers

Education

High school diploma or equivalent

Tools

Microsoft Office programs

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]