Customer Service Representative

Copart of Connecticut, Inc; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading vehicle auction platform in Ottawa is looking for a Customer Service Representative. This role requires excellent communication skills, problem-solving ability, and proficiency in MS Suite. Candidates should have a high school diploma and ideally one year of customer service experience. Bilingualism in English and French is preferred. The successful applicant will engage with customers to resolve issues and facilitate vehicle releases, making a significant impact on customer satisfaction.

Qualifications

• One year of office support experience in a customer service role preferred.
• Excellent written and verbal skills.
• Typing speed 45WPM.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Obtain the release of vehicles from various locations.
• Answer calls professionally and focus on call resolution.

Skills

Customer service skills

Communication skills

Problem-solving

Attention to detail

Bilingual English/French

Education

High School diploma

Tools

MS Suite

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Ottawa, ON time type Full time posted on Posted Yesterday job requisition id JR104009

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual English/French
• Occasional overtime as needed

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.