Customer Service Representative

Altis Recruitment; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

Une entreprise de recrutement dynamique recherche un Représentant du Service Client Débutant pour rejoindre son équipe croissante. Ce rôle consiste à être le premier point de contact pour les clients, offrant une assistance rapide et précise à travers divers canaux. Une excellente opportunité pour ceux qui souhaitent construire une carrière dans le support client tout en développant des compétences clés.

Qualifications

• Diplôme de lycée requis, diplôme associé ou baccalauréat un plus.
• Excellentes compétences en communication verbale et écrite.
• Capacité à travailler en équipe et attitude positive.

Responsibilities

• Répondre aux demandes des clients par téléphone, email et chat.
• Fournir des informations précises sur les produits et services.
• Collaborer avec d'autres départements pour résoudre efficacement les problèmes.

Skills

Communication

Résolution de problèmes

Multitâche

Organisation

Education

Diplôme de lycée ou équivalent

Diplôme associé ou baccalauréat

Tools

Systèmes CRM

Job description

We are seeking a motivated and friendly Entry-Level Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely and accurate assistance via phone, email, and chat. This is a great opportunity for someone who enjoys helping others and wants to build a career in customer support.

Key Responsibilities :

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.

Provide accurate information about products, services, and policies.

Assist customers with order tracking, returns, exchanges, and general support.

Document customer interactions and follow up as needed.

Collaborate with other departments to resolve customer issues efficiently.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Meet or exceed performance metrics including response time, customer satisfaction, and resolution rate.

Qualifications :

High school diploma or equivalent; associate’s or bachelor’s degree is a plus.

Excellent verbal and written communication skills.

Strong problem-solving skills and attention to detail.

Ability to multitask and stay organized in a fast-paced environment.

Basic computer skills and familiarity with CRM systems (training provided).

A team player with a positive attitude and a willingness to learn.

How to Apply :

Submit your resume and a brief cover letter explaining why you’re interested in the role. We look forward to meeting you!

Let me know if you want this adapted for a specific industry (e.g., retail, tech, healthcare).

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of : Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of : Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

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