Customer Service Representative

National Seating & Mobility; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A medical equipment provider in Ottawa seeks a Customer Service Representative. You will interact with clients, resolve issues, and support the delivery of mobility solutions. Ideal candidates should have strong communication skills and be proficient with Microsoft Office. This full-time position offers competitive hourly wages of $20-$22 and generous employer-sponsored benefits.

Benefits

Employer-paid benefits for health and well-being

RRSP matching program

Generous paid time off

Company-sponsored events

Qualifications

• Knowledge of the Assistive Devices Program, ostomy, and wound care is an asset.
• Handle multiple customer interactions effectively.
• Provide solutions based on client inquiries.

Responsibilities

• Greet and assist in-store customers.
• Help customers select suitable equipment.
• Answer calls, provide solutions, and coordinate equipment deliveries.

Skills

Customer service for technical products/services

Effective time management

Excellent communication skills

Proficiency in Microsoft Outlook and Excel

Job description

Join Our Team as a Customer Service Representative!

Job Description

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are seeking a Customer Service Representative to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

The employee will interact with clients to provide support regarding medical equipment at NSM, resolve issues or complaints, and ensure customer satisfaction.

Position Reports To: Branch Manager or Customer Service Manager (depending on organization size)

Responsibilities

• Greet and assist in-store customers.
• Help customers select suitable equipment.
• Answer calls, provide solutions, and coordinate equipment deliveries.
• Collaborate with healthcare professionals for demos, trials, or rentals.
• Organize repairs for wheelchairs, lifts, and other equipment.
• Prepare quotes, send emails, schedule appointments, and maintain records.
• Manage equipment from other locations.
• Administer reservations and rentals with attention to detail and organizational skills.
• Record deliveries, billings, reservations, and service details, and prepare work orders.

Skills and Competencies

• Knowledge of the Assistive Devices Program, ostomy, and wound care is an asset.
• Handle multiple customer interactions effectively.
• Manage information using IT systems.
• Provide solutions based on client inquiries.
• Experience in customer service for technical products/services.
• Effective time management.
• Excellent communication, organization, and listening skills.
• Proficiency in Microsoft Outlook and Excel.

Why Join NSM?

• Make a meaningful difference in people's lives.
• Employer-paid benefits for health and well-being.
• RRSP matching program.
• Generous paid time off for work-life balance.
• Company-sponsored events and a positive team culture.
• Branded attire to represent NSM proudly.
• Competitive wage: $20-$22 per hour.

If you're passionate about helping others and want to join a team dedicated to transforming lives through mobility solutions, we'd love to hear from you!

Additional Information

Seniority level: Entry level

Employment type: Full-time

Industry: Medical Equipment Manufacturing

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