Customer Service Representative

Epiroc Group; Northeastern Ontario; On-site; CAD 45,000 - 65,000; Full time

Job summary

A global productivity partner for mining is seeking a Customer Service Representative to provide exceptional service in Sudbury, Ontario. You will manage customer orders, support sales initiatives, and ensure customer satisfaction through effective communication and logistics coordination. Successful candidates should possess sales experience and strong organizational skills. This role is onsite, requiring collaboration with various teams to enhance customer experiences.

Qualifications

• Three (3) years of related sales experience.
• Knowledge of manufacturing business environment.

Responsibilities

• Manage all orders from customers as well as expediting orders by working closely with the production center.
• Generate sales through product information and support.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers.
• Handle complaints, propose appropriate solutions and ensure follow-ups.
• Coordinate deliveries with the logistics team.

Skills

Strong sense of urgency and task ownership

Proficient in Microsoft 365

Strong phone and active listening skills

Solid organizational and planning abilities

French

Education

College degree

Job description

Overview

Customer Service Representative

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: CA

City: Sudbury

Location: Sudbury, ON, CA

Date of posting: Oct 8, 2025

I t all starts with people. People like you.

New ideas come from people who see opportunities instead of obstacles. Those who dare to challenge the status quo and are not afraid of failure. They constantly seek ways to improve things. Do you want to help us change the mining exploration?

At Epiroc, our employees benefit from a passionate team that supports them sustainably, efficiently and safely. No challenge is too great for our curiosity and perseverance to improve productivity, safety and sustainability.

Description

The Customer Service Representative’s product knowledge enables them to support our customers in Sudbury and the Maritime provinces, accelerate order delivery, and create an exceptional customer experience. A solid team player will have you working collaboratively with the Regional Manager, Technical Sales Representative and the warehouse staff to ensure our customers are getting the best service ever.

Responsibilities

• Manage all orders from customers as well as expediting orders by working closely with the production center
• Generate sales through product information and support
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers
• Handle complaints, propose appropriate solutions and ensure follow-ups
• Coordinate deliveries with the logistics team

Training and Experience

• College degree is an asset
• Three (3) years of related sales experience
• Knowledge of manufacturing business environment

Skills

• Strong sense of urgency and task ownership
• Proficient in Microsoft 365
• Strong phone and active listening skills
• Solid organizational and planning abilities
• French an asset

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com .