Customer Service Representative

U-Haul; North Vancouver; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick days

Benefits program

RRSP payroll deduction

Job summary

U-Haul seeks a Customer Service Representative to be the face of our service at our North Vancouver location. You’ll assist customers, manage rentals with U-Scan tech, and help with equipment inspection and setup, delivering friendly, hands-on support on a busy retail floor.

Join a team that emphasizes on-the-job training, safety, and continuous learning, with potential for advancement and a comprehensive benefits program.

Qualifications

• High school diploma required.
• Customer service experience preferred.
• Good communication and teamwork skills.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot and educate customers about products.

Skills

Customer service

Teamwork

Communication

Safety awareness

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation (certification offered)

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.Our motto is “**Hire Fast, Pay Fast**.\" You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a **$100 hiring bonus!** In addition, we offer a **$300 cash bonus**, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.**U-Haul Offers:*** Paid holidays, vacation, and sick days, if eligible* Career stability* Gym Reimbursement Program, if eligible* Opportunities for advancement* Valuable on-the-job training* Complete Benefit Plan, if eligible* RRSP payroll deduction plan* Deferred profit-sharing plan, if eligible* You Matter Program (EAP)* Mindset App Program* Wellness Programs* Discounts on Apple products, Dell computers, hotels, and more**Customer Service Representative** **Responsibilities:*** Assist customers inside and outside a U-Haul center with U-Haul products and services.* Use smartphone-based U-Scan technology to manage rentals and inventory.* Move and hook up U-Haul trucks and trailers.* Clean and inspect equipment on the lot including checking fluid levels.* Answer questions and educate customers regarding products and services.* Prepare rental invoices and accept equipment returned from rental.* Install hitches and trailer wiring.* Fill propane (certification offered through U-Haul upon employment)* Drive a forklift (certification offered through U-Haul upon employment)* Other duties as assigned* Participate in ongoing continuous U-Haul education through U-Haul University.**Customer Service Representative** **Minimum Qualifications:*** Valid driver’s license and ability to maintain a good driving record* High school diploma or equivalent**Work Environment:**The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.**Physical Demands:**The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.U-Haul est un employeur offrant l’égalité des chances. Tous les candidats et toutes les candidates pour un emploi seront pris et prises en considération sans égard à leur : race, couleur de peau, religion, sexe, origine nationale, handicap physique ou mental, ou statut de vétéran. Ce sera sans égard non plus à toute autre base de distinction protégée par les lois fédérales, provinciales / étatiques ou locales qui sont applicables. Des mesures d’adaptation individuelle sont disponibles sur demande pour les candidats et les candidates participant à tous les aspects du processus de sélection. L’information obtenue durant ce processus de sélection ne sera partagée qu’en fonction d’un « besoin de savoir » pour la demande d’emploi concernée.