Customer Service Representative

Canadian Tire Bank; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job description

Help us boldly shape retail in Canada

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcases the dynamic contributions from our employees, and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse communities in which we live and work.

Join an award-winning team that dreams big and works together to provide Canadians from coast to coast with the customer service they’ve come to expect. We are currently looking for individuals passionate about delivering an exceptional customer experience and committed to going above and beyond to make that happen.

Both English and Bilingual roles are available. Bilingual candidates must be fluent in both English and French.

Our department hours vary; shifts will primarily be during evenings and weekends. Applicants must be available during these times to be considered.

The option to work remotely is available for applicants residing in Ontario.

What you bring

We are looking for individuals who are:

• Customer-focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions-oriented and outcome-focused, with a strong attention to detail
• Team players with strong communication skills, who build relationships easily

Roles we are currently sourcing for at the Canadian Tire Corporate Contact Centre:

Corporate Roadside Assistance Representative:

• Respond to requests from Canadian Tire Roadside Assistance, Home Services, and Drivers Academy customers such as dispatching service providers, general inquiries on membership benefits and product features, enrolment, etc., to build loyalty to the Canadian Tire brand

Roadside Assistance hours of operation:

6:00 am – 11:00 pm, Monday to Sunday

Note: Our corporate positions are subject to successful completion of a Criminal Background Check.

Roles at the Canadian Tire Bank Contact Centre:

Bank Customer Service Representative:

• Handle a wide range of telephone inquiries effectively and courteously, including general account information and complex queries. Educate customers on Canadian Tire services.

Bank Customer Service hours of operation:

Monday to Friday: 8:00 am – 8:00 pm

Saturday and Sunday: 8:00 am – 6:00 pm

Bank Fraud Servicing Representative (Card Security):

• Identify suspected fraud, initiate appropriate actions, and ensure confidentiality and professionalism in handling customer information.

Bank Card Security hours of operation:

Monday to Friday: 8:00 am – 8:00 pm

Saturday and Sunday: 8:00 am – 6:00 pm

Bank Credit Services Representative (Credit Services Group):

• Conduct outbound calls to offer guidance, obtain payment commitments, and update customer information. Build strong customer relationships through effective communication.

Credit Services hours of operation:

Monday to Friday: 7:00 am – 9:00 pm

Saturday: 8:00 am – 6:00 pm

Sunday: 1:00 pm – 5:00 pm

Note: Bank positions require successful completion of reference checks, credit checks, criminal background checks, and sanctions & PEP screening.

While experience is preferred, a willingness to learn and problem-solving skills are highly valued.