Customer Service Representative

Fairstone; Montreal; Hybrid; CAD 42,000 - 55,000; Full time

Job summary

Fairstone is seeking a Customer Service Representative to deliver outstanding service and support in a hybrid work environment. This role involves engaging with customers, resolving inquiries, and providing essential assistance to build relationships. The successful candidate will be part of a supportive culture that values contributions and offers robust benefits.

Benefits

Minimum 15 days vacation

Comprehensive benefits package

Pension contribution matching

Employee referral program

Professional development opportunities

Qualifications

• Strong command of English required, C-level proficiency preferred.
• Ability to thrive in a fast-paced environment.
• Experience in call-centre or financial services is advantageous.

Responsibilities

• Provide exceptional service in customer interactions.
• Resolve customer service issues and inquiries.
• Assist with payment arrangements and onboarding.

Skills

Conflict resolution

Communication

Customer service

Tech-savvy

Education

Post-secondary education

Tools

Microsoft Office Suite

Outlook

Job description

Do you love exceeding people’s expectations?
Are you passionate about growing your career in the lending or automotive industry?
Are you a self-starter who can work independently?
Are you energetic and a great communicator?
Are you a people person and customer service focused?
Do you want to work with a company that loves to promote from within?

If this sounds like you, we’d love to meet you!!

WHO WE ARE:

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).Learn more at EdenParkCanada.com.

Come join Fairstone Financial as a Representative, Customer Service.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

A regular day for you will include:

• Providing exceptional and professional service on every interaction and building rapport with our customers
• Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
• Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
• Assisting customers in making changes to their payment arrangements, banking information and insurance records
• Friendly and helpful onboarding calls with new customers
• Responding to customer emails promptly in accordance with our core values

Must haves!

• You thrive in a fast-paced, ever-changing environment.
• You have amazing conflict resolution skills and the ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook
• To meet our customer service standards, candidates must have a strong command of the English language. English is used approximately 50–60% of the workday, particularly in client interactions. A C-level proficiency (fluent/proficient) in English is required to ensure effective and professional communication across all relevant tasks.

Extra- awesome to have:

• Previous experience in a call-centre, automotive related business, or financial services organization
• Post-secondary education

Working conditions:

• 3 required in-person workdays and 2 remote days (hybrid)
• You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time Job Type:Permanent