Customer Service Representative

PGW Auto Glass; Moncton; On-site; CAD 33,000 - 45,000; Full time

Job summary

A leading company in the auto glass industry is looking for a customer service representative in Moncton. The candidate will handle inquiries, provide price quotes, and ensure excellent customer relations. Good communication skills and a high school diploma are required for this role.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Handle phone and email inquiries for quotes on glass and installation products.
• Provide quality customer service through call center functions.
• Maintain communication with customers and manage inventory-related inquiries.

Skills

Communication skills

Customer relations skills

Attention to detail

Teamwork

Ability to handle interruptions

Education

High School graduate or equivalent

Job description

Duties/Responsibilities

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
• Generate sales/buys from online leads.
• Assume other duties as assigned.
• Required to work an assigned Saturday when needed.
  
  

Required Skills/Abilities

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.
  
  

Education And Experience

• High School graduate or equivalent
  
  

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.