Customer Service Representative

Holman Enterprises; Mississauga; Hybrid; CAD 55,000 - 81,000; Full time

Job summary

A global automotive leader is seeking a dedicated professional to manage client interactions and ensure exceptional customer service. The role requires strong communication skills, proficiency in MS Word and Excel, and a proven track record in customer service, particularly in the fleet industry. A university degree or diploma is an asset, along with bilingual proficiency in French and English for select roles. Join Holman Enterprises to drive rewarding career growth and support our commitment to a diverse workforce.

Qualifications

• 3-5 years of customer service experience, preferably in the fleet industry.
• Fluency in both French and English for bilingual roles.

Responsibilities

• Manage daily interactions with the assigned client portfolio.
• Build selector strategies including vehicle recommendations and pricing.
• Run monthly reports to identify and resolve potential issues.

Skills

Customer service

Communication

MS Word

Excel

Problem resolution

Education

University degree or post-secondary diploma/certificate

Job description

Holman is a global automotive leader serving both commercial and consumer clients. The Holman Way emphasizes doing the right thing for our people, customers, and community since 1924. Starting as a single Ford dealership in New Jersey, Holman is now one of the largest family-owned automotive service organizations in North America, with over 6,500 employees across North America, the UK, and Germany.

Holman offers a wide range of automotive services, including fleet management and leasing, vehicle fabrication and upfitting, component manufacturing, powertrain distribution, insurance and risk management, and retail automotive sales. Guided by core values, Holman is dedicated to "Driving What’s Right".

Job Description

Essential Functions:

1. Manage the success of daily interactions within their assigned client portfolio.
2. Act in the best interest of all parties, maintaining professionalism in all dealings.
3. Build selector strategies, including concession negotiations, vehicle recommendations, pricing, client approval, and order placement.
4. Proactively review and update client profiles and policies.
5. Maintain regular contact with clients and build strong relationships.
6. Run monthly reports to identify and resolve potential issues proactively.
7. Coordinate with other departments to resolve client issues and follow up on projects.
8. Manage and dispatch various types of information in a timely manner, such as liability slips, renewals, and reports.
9. Produce and analyze reports based on client and internal needs.
10. Identify potential problems and work towards resolution, escalating when necessary.

Knowledge and Skills:

• Excellent customer service and communication skills, with the ability to prioritize and work under pressure.
• Proficient in computer use, with attention to detail and accuracy.
• Strong skills in MS Word and Excel.
• Ability to manage customer requirements through company systems.
• Ability to work independently and as part of a team.
• Highly motivated, self-directed, adaptable, and professional.
• Positive attitude and results-oriented approach.
• Effective problem resolution skills for internal and external issues.

Other Requirements:

• University degree or post-secondary diploma/certificate is an asset.
• 3-5 years of customer service experience, preferably in the fleet industry.
• Participation in corporate/industry events and client meetings, supporting presentations as needed.
• Understanding of ARI systems, services, policies, and goals.
• Fluency in both French and English for bilingual roles.

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Compensation:

Starting at $55,730.00 - $80,805.00 CAD annually for full-time employees, based on skills, experience, education, and location. Compensation includes base pay earnings.

Our Commitment:

At Holman, we aim to provide rewarding careers and better lives for our employees and their families. We focus on hiring, training, empowering, and rewarding exceptional people. We are committed to diversity, equity, and inclusion, fostering a trusted and supportive environment.

Holman is an equal opportunity employer, committed to an inclusive, barrier-free workplace. We provide accommodations throughout the recruitment process upon request. We also utilize AI technology in our recruitment to enhance fairness and efficiency.