Customer Service Representative

Dorman Products; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading automotive parts supplier is seeking a Customer Service Representative in Mississauga. You will directly assist customers, resolve inquiries, and help with orders. Ideal candidates possess strong communication skills, a problem-solving mindset, and a high school diploma. Join a diverse team that values your contributions.

Qualifications

• 1-3 months related experience/training preferred.
• Ability to read safety rules and manuals.
• Ability to write routine reports.

Responsibilities

• Deal with customers via telephone or electronically.
• Respond promptly to customer inquiries.
• Resolve customer complaints through phone or email.
• Assist with placing orders, refunds, or exchanges.

Skills

Customer service

Problem-solving

Effective communication

Microsoft Office

Education

High School diploma or GED

Job description

Founded and headquartered in the United States, Dayton Parts has supported the commercial vehicle market for over a century by offering a wide selection of parts, along with comprehensive service, engineering, and innovation. Today, we have more than 3,500 employees across 29 locations, and our family of brands includes Dorman and SuperATV. We are publicly traded under the stock ticker DORM and achieved a revenue of $2 billion in 2024.

At Dorman, everyone who works here is called a Contributor. We believe that all Contributors, regardless of their role or experience, can make a meaningful impact on our success. We encourage our team to bring their authentic selves to work, pursue new ideas, share different perspectives, and grow professionally.

Job Summary

Dorman was founded on the belief that people should have the freedom to fix their vehicles. For over a century, we have provided products and services to support this mission. As a global supplier of aftermarket automotive parts with over $1.3 billion in earnings as of 2021, more than 3,300 Contributors, and 28 sites worldwide, we focus on developing innovative solutions to help our partners grow and assist repair professionals and vehicle owners in maintaining their vehicles.

We are seeking a Customer Service Representative to join our growing team! If you enjoy helping others, solving problems, communicating effectively, and are looking to start your career, we encourage you to apply today!

Primary Duties

1. Deal directly with customers via telephone or electronically.
2. Greet customers warmly and identify their needs or reasons for contact.
3. Respond promptly to customer inquiries.
4. Resolve customer complaints through phone or email.
5. Use telephones to verify account information and reach out to customers.
6. Assist with placing orders, refunds, or exchanges.
7. Provide pricing and delivery information.
8. Answer questions regarding warranties or terms of sale.
9. Utilize computer technology to manage high call volumes.
10. Coordinate with the customer service manager to ensure quality service.
11. Estimate delivery dates based on production and delivery schedules.
12. Build and maintain customer relationships.
13. Investigate and resolve delivery issues.
14. Monitor vehicle down status and short lead-time orders.
15. Communicate and coordinate with internal departments.
16. Provide feedback to improve customer service processes.
17. Perform other duties as assigned by supervisors.
18. Assist in warehouse tasks and perform clerical work as needed.

Qualifications

1. High School diploma or GED, or 1-3 months related experience/training, or equivalent.
2. Ability to read and interpret safety rules, instructions, and manuals.
3. Ability to write routine reports and correspondence.
4. Proficiency in Microsoft Office software.
5. Ability to perform calculations involving discounts and figures.
6. Occasional standing, walking, and lifting up to 25 pounds.

Dorman Products is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability. EEO/AA Employer M/F/D/V.

www.DormanProducts.com