Customer Service Representative

Job Summary

Job Description

What is the Opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, providing them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client-focused approach to effectively process client requests and provide advice and service solutions regarding their credit insurance coverage on loans, lines of credit, mortgages, and business loans. You will retain customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport, and gain clients’ confidence will be critical to your success.

What will I do?

• Handle inbound calls and meet customer expectations by providing them with information, understanding their needs, offering value-added solutions, seeking business opportunities, and taking personal initiative to resolve their problems.
• Secure new business and/or retain existing business.
• Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally).
• Take ownership of client concerns, building accountability at first point of contact through client-focused behaviors, ensuring, when necessary, the escalation process is followed.
• Process applicable paperwork for clients, ensuring accuracy and completeness of information.
• Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

• Previous Customer Service Experience preferred.
• Solid aptitude for listening, establishing rapport, and finding the right solutions for customers.
• Strong attention to detail and problem resolution skills.
• Ability to navigate between multiple systems.
• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm to better help our clients.

Nice-to-have

• Sales experience and success in meeting and exceeding sales targets.
• Experience working in a Contact Centre environment.
• Bilingual (English & French language).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options.
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other.
• Leaders who support your development through coaching and managing opportunities.
• Flexible work/life balance options.
• Ability to make a difference and lasting impact.

Job Skills

Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer Servicing.

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: MISSISSAUGA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-23

Application Deadline: 2025-05-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.